IT Service Delivery Team Leader

4 dni temu

Poznan, Polska Pepco - Centrala Pełny etat

responsibilities :
Managing a multinational team to ensure efficient and complete service delivery in the area of IT support for stores
Managing the support process for end users - determining support standards, providing feedback to employees, and coordinating the request execution process
Building and managing the knowledge base to ensure the proper functioning of the IT Support Team
Creating tools to support work, preparing new procedures, updating existing ones, organizing training sessions, and cooperating with external partners
Conducting analyses and generating reports on the Team’s work to evaluate goal performance
Conducting Service Reviews with external partners, controlling service delivery performance (SLM management), and ensuring fulfillment.

requirements-expected :
Bachelor’s Degree in IT or a related field
At least 3 years of related experience (IT, Operations and Development, Support)
Proficient English communication skills (written and oral)
Advanced knowledge of personal data regulations
Advanced knowledge of Information Technologies (computer hardware/software/operating systems)
Very good knowledge of retail processes and understanding of retail priorities
Advanced knowledge of ITIL, HDI, and process management methods
Excellent knowledge of MS Office (especially Excel and PowerPoint)
Good level of communication, problem-solving, client orientation, planning, and organizing
People management experience – delegating tasks and motivating people
Ability to build relationships with internal customers.

offered :
Work in an international company that is on the Forbes list of the best employers in Poland and is loved by millions of consumers in Poland and Europe.
Competitive salaries and genuine opportunities for promotion - the development of our employees is the cornerstone of our strategy
Flexible working arrangements, including global/hybrid work options.
Private medical care and preferential life insurance to make you feel secure.
Benefit platform with plenty of opportunities - events, foreign trips, shopping vouchers, etc. - there is something for everyone.
Discounts on purchases at Pepco stores - buy your favorite products at great prices.
The opportunity to develop English language skills while working in an international environment (see point above).
Numerous free trainings, courses and webinars - we have so much of this that you're sure to find something for you.
Free psychological, legal and financial consultations as part of our employee support program - your well-being is important to us
A friendly atmosphere and the support of colleagues who are willing to share their expertise - despite the fact that we are a really large organization, we have managed to maintain a pleasant, informal atmosphere.
Work in a unique organizational culture - Pepcoolture, where the mission, vision and values we have developed are the foundations of our daily work.

benefits :
private medical care
sharing the costs of professional training & courses
flexible working time
corporate products and services at discounted prices
integration events
corporate library
no dress code
parking space for employees
leisure zone
charity initiatives
Multikafeteria
EAP - Employee Assistance Programme

  • Service Manager

    4 tygodni temu

    Poznan, Polska opentext Pełny etat

      OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...

  • Service Manager

    3 miesięcy temu

    Poznan, Polska opentext Pełny etat

      OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...

  • Product Analyst

    6 dni temu

    Poznan, Polska Allegro Pełny etat

    Product Analyst (Delivery Experience Data Team) Miejsce pracy: Poznań Technologies we use Expected SQL Python Tableau Data Studio About the project We seek an experienced individual to fill the role of Product Analyst, who will influence the shape of Delivery products on the Allegro platform. Strong analytical and statistical skills are as important as...

  • AML Team Leader

    2 tygodni temu

    Poznan, Polska Allegro Finance Pełny etat

    AML Team Leader Miejsce pracy: Poznań Twój zakres obowiązków Zajmiesz się nadzorem nad terminowym i prawidłowym wykonaniem procedur AMLBędziesz zarządzał kilkuosobowym zespołem operacyjnym w zakresie procesów AMLWeźmiesz udział w tworzeniu i rozwijaniu projektów oraz procedur dotyczących AMLBędziesz odpowiedzialny za tworzenie i wdrażanie...

  • SAP FI/CO Consultant @ Team Up IT Recruitment

    5 dni temu

    Poznan, Polska Team Up IT Recruitment Pełny etat

    One of the most innovative companies in its industry is looking for an experienced SAP FI/CO Consultant to join large-scale projects. Offer: Career growth plan Time to develop your ideas Access to conferences Access to external and in-house pieces of training Substantive support from technology leaders Yearly bonus and a wide range of company perks A...

  • BI Team Leader

    4 dni temu

    Poznan, Polska Pepco - Centrala Pełny etat

    technologies-expected : CI/CD about-project : Jako BI Team Leader w Pepco, będziesz odpowiedzialny za codzienne zarządzanie operacyjne naszym zespołem Business Intelligence (BI). Twoje główne obowiązki to kierowanie zespołem, dzielenie się wiedzą i umiejętnościami oraz wspieranie ich rozwoju zawodowego. Będziesz zapewniać efektywny rozwój...

  • Accounting Team Leader

    2 tygodni temu

    Poznan, Polska Pepco - Centrala Pełny etat

    Accounting Team Leader Miejsce pracy: Poznań Your responsibilities Leading the team of 9-13 Accountants, Junior and Senior Accountants (including staff development, recruitment, setting goals, performance reviews and supervisory responsibilities);Coordinatig weekly and monthly operational activities, ensuring the right task split in the team and business...

  • Engineering Team Leader

    1 miesiąc temu

    Poznan, Polska Profitroom S.A. Pełny etat

    technologies-expected : PHP Laravel Symfony TypeScript Node.js MySQL MariaDB MongoDB Vue.js Microservices Docker Kubernetes about-project : Currently we are looking for an Engineering Team Lead to join our Technology team. In this role, you will technologically lead our software development team and act as a connection between the developers' department and...

  • Engineering Team Leader

    4 tygodni temu

    Poznan, Polska Profitroom S.A. Pełny etat

    technologies-expected : PHP Laravel Symfony TypeScript Node.js MySQL MariaDB MongoDB Vue.js Microservices Docker Kubernetes about-project : Currently we are looking for an Engineering Team Lead to join our Technology team. In this role, you will technologically lead our software development team and act as a connection between the developers' department and...

  • Engineering Team Leader

    2 tygodni temu

    Poznan, Polska Profitroom S.A. Pełny etat

    technologies-expected :PHPLaravelSymfonyTypeScriptMySQLMariaDBMongoDBMicroservicesDockerKubernetesabout-project :Currently we are looking for an Engineering Team Lead to join our Technology team. In this role, you will technologically lead our software development team and act as a connection between the developers' department and the Engineering Manager....

  • Customer Service Coordinator

    1 miesiąc temu

    Poznan, Polska Newell Brands Pełny etat

    Customer Service Coordinator (German & English) Job Number: 2402062Poland-WP-PoznanLocation Type - Hybrid Position title: Customer Service Coordinator (German & English) Location: Poznań, Poland Reports to: Team Leader, Customer Service Contract type: Permanent, Full-time  As a Customer Service Coordinator, you will provide service for business...

  • Customer Service Coordinator

    4 tygodni temu

    Poznan, Polska Newell Brands Pełny etat

    Customer Service Coordinator (German & English) Job Number: 2402062Poland-WP-PoznanLocation Type - Hybrid Position title: Customer Service Coordinator (German & English) Location: Poznań, Poland Reports to: Team Leader, Customer Service Contract type: Permanent, Full-time  As a Customer Service Coordinator, you will provide service for business...

  • Client Relationship-Delivery Manager I

    1 miesiąc temu

    Poznan, Polska FIS Global Pełny etat

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%About the teamBe part of a transformative journey with the Operational Readiness Team. We are a key driver in transitioning TA (Transfer Agency) business, systems, and operations into the FIS...

  • Client Relationship-Delivery Manager I

    4 tygodni temu

    Poznan, Polska FIS Global Pełny etat

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%About the teamBe part of a transformative journey with the Operational Readiness Team. We are a key driver in transitioning TA (Transfer Agency) business, systems, and operations into the FIS...

  • IT Production Specialist

    2 tygodni temu

    Poznan, Polska TEAM UP RECRUITMENT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

    Expected, MES, CCTVAbout the project, We are looking for experienced IT Production Specialist to support our Digital Factory Team globally in the future digital ventures., , Responsible for driving projects, supporting process improvements as well as conducting assessments, procedure updates and trainings.Your responsibilities, Being responsible for...

  • AR & Treasury Team Leader

    2 tygodni temu

    Poznan, Polska Grafton Recruitment Pełny etat

    AR & Treasury Team Leader Miejsce pracy: Poznań Rekrutujemy dla Centrum usług wspólnych (branża automotive) zlokalizowane w Poznaniu poszukuje osoby z doświadczeniem w obszarze AR na stanowisko AR & Treasury Team LeaderTwój zakres obowiązków Nadzorowanie zespołu, dbanie o jakość i efektywność, a także zapewnienie zgodności wykonywanych zadań...

  • IT Service Desk Analyst

    2 miesięcy temu

    Poznan, Polska Lisner Pełny etat

    responsibilities : You will be first point of contact for internal UTM employees for IT-related requests and faults during business hours and on call outside business hours Ensuring that the IT service desk is available by telephone for IT-related enquiries and faults during business hours and on call outside of business hours Processing of incidents in...

  • IT Service Desk Analyst

    4 tygodni temu

    Poznan, Polska Lisner Pełny etat

    responsibilities : You will be first point of contact for internal UTM employees for IT-related requests and faults during business hours and on call outside business hours Ensuring that the IT service desk is available by telephone for IT-related enquiries and faults during business hours and on call outside of business hours Processing of incidents in...

  • IT Analyst with German

    2 tygodni temu

    Poznan, Polska DCG Pełny etat

    IT Analyst with German Miejsce pracy: Poznań Technologies we use Operating system WindowsAbout the project First Line Analysts, or Service Desk Support Agents, as members of the front-line customer service team, find the best and easiest solution to user problems.This entry-level position is a perfect fit for you if you are a junior or early in your career...

  • IT Analyst with German

    4 tygodni temu

    Poznan, Polska DCG Pełny etat

    IT Analyst with German Miejsce pracy: Poznań Technologies we use Operating system Windows About the project First Line Analysts, or Service Desk Support Agents, as members of the front-line customer service team, find the best and easiest solution to user problems. This entry-level position is a perfect fit for you if you are a junior or early in your...