Aktualne oferty pracy związane z Head of Customer Support - al Wojciecha Korfantego B Katowice - zondacrypto

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Head of Customer Support

3 miesięcy temu


al Wojciecha Korfantego B Katowice, Polska zondacrypto Pełny etat

Are you an experienced leader with a passion for the crypto industry? We're looking for someone like you to join our team as Head of Customer Support department. You'll have the opportunity to guide an 8-member team and drive our customer service to new heights.


Key responsibilities:
  • Overseeing the daily operations of the Customer Support team;
  • Planning and assigning tasks to team members to ensure efficient customer service;
  • Delivering regular quality analyses and preparing monthly reports to monitor team performance;
  • Ensuring stable operations across all communication channels (chat, email, social media);
  • Onboarding new employees to quickly integrate them into the team and procedures;
  • Scheduling the team’s work shifts, considering business needs and staff availability.


What we’re looking for:
  • Knowledge and experience in the cryptocurrency industry;
  • Previous experience in a managerial role, preferably in customer support;
  • Proficiency in English and Polish at a minimum of C1 level;
  • Ability to manage a team and organize work under pressure;
  • Excellent communication and interpersonal skills;
  • Capability to analyze data and draw conclusions to improve service quality;
  • Strong problem-solving skills and decision-making abilities.


What we offer:
  • 100% remote work;
  • Exciting team-building company trips abroad two times a year;
  • Possibility to work remotely from corporate apartments located across Europe;
  • Private healthcare - LuxMed;
  • Multisport card;
  • English lessons during working hours;
  • Training budget.
  • Work in an innovative and dynamic environment;
  • Opportunities for professional development and upskilling.