Head of Customer Support Lead
4 godzin temu
Are you a seasoned leader with a passion for the crypto industry? We're seeking an experienced professional to join our team as Head of Customer Support. As a key member of our leadership team, you'll have the opportunity to guide our 8-member Customer Support team and drive our customer service to new heights.
**Key Responsibilities:**
* Oversee the daily operations of the Customer Support team
* Plan and assign tasks to team members to ensure efficient customer service
* Deliver regular quality analyses and prepare monthly reports to monitor team performance
* Ensure stable operations across all communication channels (chat, email, social media)
* Onboard new employees to quickly integrate them into the team and procedures
* Schedule the team's work shifts, considering business needs and staff availability
**What We're Looking For:**
* Knowledge and experience in the cryptocurrency industry
* Previous experience in a managerial role, preferably in customer support
* Proficiency in English and Polish at a minimum of C1 level
* Ability to manage a team and organize work under pressure
* Excellent communication and interpersonal skills
* Capability to analyze data and draw conclusions to improve service quality
* Strong problem-solving skills and decision-making abilities
**What We Offer:**
* 100% remote work
* Exciting team-building company trips abroad two times a year
* Possibility to work remotely from corporate apartments located across Europe
* Private healthcare - LuxMed
* Multisport card
* English lessons during working hours
* Training budget
* Work in an innovative and dynamic environment
* Opportunities for professional development and upskilling
We're a company that values our employees and provides a supportive and collaborative work environment. If you're passionate about the crypto industry and have the skills and experience to lead our Customer Support team, we'd love to hear from you.
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