Support Services Delivery Manager

2 dni temu

Katowice, Silesia, Polska NTT Pełny etat

About the Role

The Manager, Support & Managed Services Delivery is a key leadership position responsible for driving remote support for a wide range of service delivery management activities. This includes first call resolution for Support Services and End User Compute (EUC) services, RMA process, incident log analysis, preventative support maintenance and reporting, and MACD services.

Key Responsibilities:

  • Lead and grow a team of technical experts and support specialists, hiring, developing, and retaining top talent, managing performance, setting objectives, and coaching to help them achieve their career goals and transform into new areas.
  • Oversee support and managed services to ensure high quality, SLA delivery, and customer satisfaction, partnering with customer technical leads, business owners, executives, and partners to manage a long-term, close, and supportive cooperation.
  • Interact with sales, go-to-market, partners, and customer technical stakeholders to secure skills, analyze risks, and make decisions on priorities.
  • Manage support services daily engagements, including utilization, SLAs, demand, forecasting, and other business metrics.
  • Foster an environment of inclusion that leverages diverse perspectives and talent.

Requirements:

  • Solid knowledge and understanding of a wide variety of networking, data centre, and security technologies (mostly Cisco, Dell/EMC, FortiNet, VMware etc.).
  • Firsthand experience of implementing and/or supporting Cisco networking architectures with a minimum level of awareness regarding secure infrastructure solutions (such as next-generation firewalls, Cisco ISE, etc.) is required.
  • Ability to communicate fluently in Polish and English.

Preferred Qualifications:

  • Experience in building and managing technical support teams, including hiring, developing, setting objectives, and managing performance.
  • Understanding of the value proposition of cloud computing.
  • Experience managing support and/or managed services units and working with vendors/partners on delivering of IT support services.
  • Excellent business acumen and creative problem-solving skills.
  • Strong organizational project management and people leadership skills.

We Offer:

  • Employment contract & hybrid work,
  • Necessary work tools (laptop, iPhone, company car),
  • Private medical care with dental option,
  • Employee Assistance Program (e.g. psychological),
  • Cafeteria platform,
  • Group life insurance,
  • Individual training budget,
  • Online training platform,
  • Employee Retirement Program,
  • Shorter Fridays (we work until 2:30 PM),
  • Flexible working hours and hybrid work model,
  • Discounts with our technology partners.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

  • Senior IT Security Services Manager

    2 dni temu

    Katowice, Silesia, Polska ING Pełny etat

    Job Title: Senior Service Manager for IT Security ServicesWe are seeking a highly skilled and experienced Senior Service Manager to lead our IT Security Services team. As a key member of our organization, you will be responsible for managing services and supporting Business Customers in an international environment, with a focus on IT scope.Key...

  • Senior IT Security Services Manager

    2 godzin temu

    Katowice, Silesia, Polska ING Pełny etat

    Job DescriptionWe are seeking a highly skilled and experienced Senior Service Manager for IT Security Services to join our team.About the RoleThis is a challenging and rewarding role that requires a strong background in IT security services and a proven track record of managing services and supporting business customers in an international environment.Key...

  • Services Training Engineer

    3 godzin temu

    Katowice, Silesia, Polska Alstom Pełny etat

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Services Training Engineer. As a key member of our team, you will be responsible for delivering high-quality training services to our clients.Key ResponsibilitiesDevelop and deliver training programs for our clientsCollaborate with cross-functional teams to ensure...

  • Delivery Lead

    2 dni temu

    Katowice, Silesia, Polska Netguru Pełny etat

    About the RoleWe're seeking a seasoned Delivery Lead to join our team at Netguru, where you'll play a key role in shaping the future of retail and e-commerce. As a Delivery Lead, you'll be responsible for managing our retail portfolio, with a strong focus on e-commerce. You'll lead a team of experienced Project and Product Managers and collaborate closely...

  • Product Manager

    2 godzin temu

    Katowice, Silesia, Polska ING Pełny etat

    Product Manager IIIWe are seeking a highly skilled Product Manager III to join our Modeling Tribe at ING. As a Product Manager III, you will be responsible for managing the delivery roadmap of our services, taking ownership of the product backlog, and ensuring the effective implementation of our credit risk models.About the RoleThe Product Manager III will...

  • Software Support Engineer

    21 godzin temu

    Katowice, Silesia, Polska Landis+Gyr Pełny etat

    About the RoleWe are seeking a skilled DevOps Engineer to join our EMEA Software, Solutions and Services function. As a key member of our team, you will provide technical support and service delivery to our utility customers in Europe and worldwide.Key ResponsibilitiesDevelop, build, test, and integrate Landis+Gyr software solutions into industrial...

  • Service Manager for IT Security Services

    3 godzin temu

    Katowice, Silesia, Polska ING Pełny etat

    About the Role:We are seeking a highly skilled Service Manager for IT Security Services to join our team at ING Hubs Poland. As a key member of our squad, you will be responsible for managing services and supporting Business Customers in an international environment.Key Responsibilities:Prepare timely and high-quality reporting on service performance.Prepare...

  • Product Manager III

    2 godzin temu

    Katowice, Silesia, Polska ING Pełny etat

    We are seeking a skilled Product Manager to join our dynamic team!As a Product Manager, you will be responsible for managing risk on the services you provide, managing the delivery roadmap of the service, and taking ownership of the product backlog by creating user stories and features with business value identified on each item (Scrum).Your responsibilities...

  • Software Support Engineer

    2 dni temu

    Katowice, Silesia, Polska Landis+Gyr Pełny etat

    About the RoleWe are seeking a highly skilled DevOps Engineer to join our EMEA Software, Solutions and Services function. As a key member of our team, you will be responsible for providing technical support and service delivery to our utility customers in Europe and worldwide.Key ResponsibilitiesDevelop, build, test, and integrate Landis+Gyr software...

  • Product Manager

    2 dni temu

    Katowice, Silesia, Polska ING Pełny etat

    Product Manager IIIWe are seeking a highly skilled Product Manager III to join our Modeling Tribe at ING. As a key member of our team, you will be responsible for managing the delivery roadmap of our services, taking ownership of the product backlog, and ensuring the successful implementation of our risk models.Key Responsibilities:Manage risk on the...

  • Product Manager

    2 dni temu

    Katowice, Silesia, Polska ING Pełny etat

    About the Role:We are seeking a skilled Product Manager to join our dynamic Rule Writing Squad. As a Product Manager, you will be responsible for managing risk on the services you provide, managing the delivery roadmap of the service, and taking ownership of the product backlog.Your Responsibilities:Manage risk on the services you provideManage the delivery...

  • Service Manager for IT Security Services

    2 dni temu

    Katowice, Silesia, Polska ING Pełny etat

    About the Role:We are seeking a highly skilled Service Manager for IT Security Services to join our team at ING Hubs Poland. As a key member of our squad, you will be responsible for managing services and supporting Business Customers in an international environment.Key Responsibilities:Prepare timely and high-quality reporting on service performance.Develop...

  • Supply Chain Performance Manager

    21 godzin temu

    Katowice, Silesia, Polska Alstom Pełny etat

    About the RoleWe are seeking a highly skilled Supply Chain Performance Manager to join our team at Alstom in Chorzów, Poland.Your Key ResponsibilitiesPerform capacity assessments to ensure suppliers meet Alstom's global demand.Drive improvement actions stemming from audits and assessments.Contribute to supplier delivery risks assessment and management.Be...

  • Service Manager

    2 godzin temu

    Katowice, Silesia, Polska Grafton Pełny etat

    Job DescriptionWe are seeking an experienced Service Manager - Data & Integration to join our Digital Platform Team. The successful candidate will be responsible for overseeing the delivery, performance, and continuous improvement of Data & Integration services based on technologies such as Azure Data Services, Tibco integration, On-prem SQL database,...

  • Supply Chain Manager

    2 dni temu

    Katowice, Silesia, Polska Alstom Pełny etat

    About the RoleWe are seeking a highly skilled Supply Chain Manager to join our team at Alstom in Chorzów, PL. As a key member of our supply chain team, you will be responsible for ensuring the excellence of our supplier delivery performance and contributing significantly to our supply chain maturity.Key ResponsibilitiesPerform capacity assessments to ensure...

  • Technical Support Specialist

    2 godzin temu

    Katowice, Silesia, Polska Statscore sp.z.o.o. Pełny etat

    About StatscoreWe are a leading company in the sports industry, providing innovative products and services to help sports enthusiasts, media, and betting organizations achieve their goals. Our mission is to connect people through sports and create a better world for sports enthusiasts every day.Job DescriptionWe are seeking a dedicated and customer-oriented...

  • Project Installation Manager

    2 godzin temu

    Katowice, Silesia, Polska Alstom Pełny etat

    About the RoleWe are seeking a highly skilled and experienced Project Installation Manager to join our team in Katowice. As a key member of our installation team, you will be responsible for managing the installation of Mainline and Urban (M&U) Signaling equipment, ensuring timely and quality delivery of projects.Key ResponsibilitiesLead and coordinate...

  • Technical Support Specialist

    2 dni temu

    Katowice, Silesia, Polska Statscore sp.z.o.o. Pełny etat

    STATSCOREWe are a leading company in the sports industry, providing innovative products and services to help sports enthusiasts, media, and betting organizations achieve their goals. Our mission is to connect people through sports and create a better world for sports every day.Our products are built in-house and are strictly related to sports. We offer...

  • Employee Relations Manager

    21 godzin temu

    Katowice, Silesia, Polska Fujitsu Pełny etat

    Job Title: Employee Relations ManagerThe Employee Relations Manager plays a crucial role in ensuring the smooth operation of our organization's HR functions. This experienced professional will provide high-quality, commercially informed legal advice to support the organization's goals and objectives.Key Responsibilities:Provide expert legal advice on...

  • Travel Support Specialist

    2 dni temu

    Katowice, Silesia, Polska Cross Border Talents Pełny etat

    Travel Customer Support RepresentativeWe are seeking a highly skilled Travel Customer Support Representative to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients with their travel inquiries and issues.Key Responsibilities:Assist customers with travel...