Customer Support Specialist

4 tygodni temu


al Wojciecha Korfantego B Katowice, Polska Orion Software Sp. z o. o. Pełny etat

We are a leading cryptocurrency exchange committed to providing exceptional service to our users. We are looking for a dedicated Customer Support Specialist to join our team and assist clients online and occasionally in person at our Education Center in Katowice.

 

Your Responsibilities:
  • Provide online support for our users via email and chat on a daily basis;
  • Occasionally in-person contact with clients at the Education Centre;
  • Occasionally handle customer support calls;
  • Analyze the needs of users to provide tailored assistance;
  • Create and maintain a positive image of the company;
  • Collaborate on internal projects.

 

Our Requirements:
  • Excellent communication skills;
  • Good manners and a professional demeanor;
  • Fluency in Polish and English (minimum C1 level);
  • Italian language will be a plus;
  • Experience in working with clients and an interest in cryptocurrencies are welcome.

 

What We Offer:
  • Mainly remote work;
  • Opportunities for career development within the company;
  • Comprehensive training programs (including stock exchange operations, customer service, and additional skills);
  • Private healthcare - LuxMed;
  • Multisport card;
  • Exciting team-building company trips abroad two times a year;
  • Possibility to work remotely from corporate apartments located across Europe;
  • English lessons during working hours;
  • Training budget.



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