Head of Customer Support
4 tygodni temu
Are you an experienced leader with a passion for the crypto industry? We're looking for someone like you to join our team as Head of Customer Support department. You'll have the opportunity to guide an 8-member team and drive our customer service to new heights.
Key responsibilities: Overseeing the daily operations of the Customer Support team;
Planning and assigning tasks to team members to ensure efficient customer service;
Delivering regular quality analyses and preparing monthly reports to monitor team performance;
Ensuring stable operations across all communication channels (chat, email, social media);
Onboarding new employees to quickly integrate them into the team and procedures;
Scheduling the team’s work shifts, considering business needs and staff availability.
What we’re looking for: Knowledge and experience in the cryptocurrency industry;
Previous experience in a managerial role, preferably in customer support;
Proficiency in English and Polish at a minimum of C1 level;
Ability to manage a team and organize work under pressure;
Excellent communication and interpersonal skills;
Capability to analyze data and draw conclusions to improve service quality;
Strong problem-solving skills and decision-making abilities.
What we offer: 100% remote work;
Exciting team-building company trips abroad two times a year;
Possibility to work remotely from corporate apartments located across Europe;
Private healthcare - LuxMed;
Multisport card;
English lessons during working hours;
Training budget.
Work in an innovative and dynamic environment;
Opportunities for professional development and upskilling.
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