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Customer Support Specialist
2 miesięcy temu
We are a leading cryptocurrency exchange committed to providing exceptional service to our users. We are looking for a dedicated Customer Support Specialist to join our team and assist clients online and occasionally in person at our Education Center in Katowice.
Your Responsibilities: Provide online support for our users via email and chat on a daily basis;
Occasionally in-person contact with clients at the Education Centre;
Occasionally handle customer support calls;
Analyze the needs of users to provide tailored assistance;
Create and maintain a positive image of the company;
Collaborate on internal projects.
Our Requirements: Excellent communication skills;
Good manners and a professional demeanor;
Fluency in Polish and English (minimum C1 level);
Italian language will be a plus;
Experience in working with clients and an interest in cryptocurrencies are welcome.
What We Offer: Mainly remote work;
Opportunities for career development within the company;
Comprehensive training programs (including stock exchange operations, customer service, and additional skills);
Private healthcare - LuxMed;
Multisport card;
Exciting team-building company trips abroad two times a year;
Possibility to work remotely from corporate apartments located across Europe;
English lessons during working hours;
Training budget.
