ServiceNow System Administrator

2 tygodni temu

Warszawa, Mazovia, Polska Experis Manpower Group Pełny etat

The duties and responsibilities of the ServiceNow System Administrator & Developer include, but are not limited to, the following:

  • Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications
  • The administrator would oversee the day-to-day operations of support and maintenance. They also work with the platforms functioning team to develop new ways to overcome challenges
  • Responsible for application support and operational activities, code migrations, replications, patching, and version upgrades
  • Responsible for MID server installation, security fixes for application support and debugging of performance issue and operational activities
  • They should collaborate with the ServiceNow and Monitoring tools team to create resources for requests and tasks. Workflows can be used to handle a variety of operations from various customers
  • They will be able to create and develop a variety of training plans for end-users and modify the platform. Furthermore, this will aid in meeting the organization's diverse needs
  • The platforms administrator must keep a close eye on ServiceNow difficulties, maintenance, and usage, among other things. They should also create a system of integration and automation processes
  • They're also in charge of creating and customizing UI policies, actions, scripts, pages, and business rules, among other things
  • They should also assist and manage application upgrades, loading, and data maintenance. This is something that the ServiceNow platform, as well as other systems, should incorporate
  • Contribute to ServiceNow software releases through configuration tasks and feature delivery
  • Optimize stability and usability of ServiceNow through regular application maintenance
  • Knowledge of ServiceNow scripting, AngularJS and JavaScript frameworks
  • Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in ServiceNow
  • Creates and maintains process and knowledge documentation for team and users
  • Support implemented and proposed solutions on the ServiceNow platform
  • Load, manipulate, and maintain data between ServiceNow and other systems
  • Participate in deployment of features and ServiceNow releases
  • Make recommendations and participate in implementing ServiceNow requirements
  • Provide architectural controls and impact analysis for new requirements
  • Research and stay current in ServiceNow products and applicable integrated technologies
  • Collaborate with team members to design the best solutions for technical issues
  • Responsible for integrations and e-bondings
  • Responsible of end-to-end onboarding/off-boarding of customers

Requirements:

  • Excellent management and influencing skills full understanding and ability to lead on all ITIL processes
  • ServiceNow CSA certified will be an added advantage
  • Able to work independently without significant supervision
  • Highly analytical in your approach
  • Actively manage application enhancements and fixes
  • University Bachelor's degree in the field of computer science, business or related field with minimum of 5 years of ServiceNow administration experience
  • Work in global teams and support global Cross-Functional environment partnering with internal customers for requirements gathering, analysis and business process definition

Our offer:

  • Workplace: 100% remote
  • MultiSport Plus
  • Group insurance
  • Medicover Premium
  • e-learning platform

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