ServiceNow Analyst/Developer

4 dni temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

Social network you want to login/join with:

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

IT Systems Software Analysis & Programming focuses on programming & configuration of IT Systems Software (i.e. software for use in operating/controlling hardware and providing a platform for running internal end user/business applications). This role will be responsible for designing, creating, and executing automated test scripts using ServiceNow's Automated Test Framework (ATF) to verify the functionality of custom applications, configurations, and updates within the ServiceNow platform. Additionally, this role will be responsible for collaborating with Alcon application owners to model and onboard applications into ServiceNow according to Alcon's Common Services Data Model (CSDM) and driving Continuous Service Improvement (CSI) initiatives, application modeling and onboarding into ServiceNow.

In this role, a typical day will include:

  1. Collaborate with business to gather and analyze requirements, design, and configure solutions in ServiceNow product suites to address the business requirements/provide business solutions.
  2. Support the implementation and maintenance of an automated testing framework for ServiceNow applications, ensuring high-quality delivery of the platform.
  3. Monitor and report on the status of automated tests, ensuring that testing efforts align with release schedules.
  4. Collaborate with Alcon application owners to model and onboard applications into ServiceNow according to Alcon's Common Services Data Model (CSDM).
  5. Conduct data mapping and validation tasks to ensure consistent, accurate, and comprehensive data flow.
  6. Collaborate with stakeholders to ensure that CSDM principles are followed in the configuration of ServiceNow modules and integrations.
  7. Collaborate with stakeholders to identify Continuous Service Improvement (CSI) initiatives and implement according to Alcon's agile development and release process.
  8. Document system configurations, requirements, testing procedures, and best practices to ensure knowledge transfer and consistency across the team.
  9. Recommend improvements to processes, systems, and tools to enhance efficiency and service delivery.
  10. Provide training and support to end users on ServiceNow functionalities related to automated testing and CSDM.
  11. Follow the established agile development and release process for prioritizing and managing the story/feature releases and deployments through update set movement across instances.
  12. Collaborate with the ServiceNow product support team for any product issues identified by Alcon users.
  13. Collaborate with Alcon's ServiceNow platform architect to ensure adherence of the solutions with the architecture guideline and best practices.

WHAT YOU'LL BRING TO ALCON:

  1. Bachelor's degree in Computer Science, Information Technology, or a combination of education and experience is required.
  2. Minimum of 3 years of experience with the ServiceNow Platform.
  3. Hands-on experience in Automated Test Framework (ATF) development, maintenance, and automated regression testing.
  4. Hands-on experience in Common Service Data Model (CSDM) and Service Modeling.
  5. Proficient in data mapping, data modeling, and data validation.
  6. Hands-on experience in Continuous Service Improvement (CSI).
  7. Strong understanding of Service Management (ITIL) principles and practices.
  8. Familiarity with ServiceNow modules such as ITSM, ITOM, or HRSD is preferred.
  9. Strong understanding and experience in project/product management processes, including stakeholder collaboration, product backlog development, release planning, and execution in a global Agile team environment.
  10. Strong analytical and problem-solving skills with a focus on delivering business value through technology solutions.
  11. Excellent presentation, negotiation skills, and commercial awareness.
  12. Understanding of the medical device and/or contact lens industry, working in a validated environment covering CSA+, GxP, and SOX-relevant processes is advantageous.
  13. Understanding of Cloud Discovery and Service Mapping.
  14. Experience working in a cross-cultural, globally distributed scrum team following Agile best practices.
  15. ServiceNow Certified System Administrator certification (mandatory).
  16. ServiceNow Automated Test Framework (ATF) Administrator certification (mandatory).
  17. Working knowledge of ServiceNow Orchestration, Flow Designer, and IntegrationHub is a plus.
  18. Fluent in English (spoken and written). Additional language proficiency is preferred.

HOW YOU CAN THRIVE AT ALCON:

  1. Opportunity to work in best-in-class Organization among Medical Devices/Equipment sector.
  2. Truly international environment and daily interactions with colleagues from all over the world.
  3. Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other).
  4. Permanent employment contract, attractive base salary and annual bonus.
  5. Flexible hours and hybrid model of work (3/2, weekly),
  6. Brand new office in Marynarska 15, Warsaw, with a lot of facilities inside.
#J-18808-Ljbffr

  • ServiceNow Business Analyst

    6 dni temu

    Warszawa, Mazovia, Polska AmRest Holdings SE Pełny etat

    Job Requirements3+ years of experience as a Business Analyst, ideally with exposure to ServiceNow platform (any other relevant technology also considered e.g. HPSM/Remedy).1+ years project management experience implementing technology enabled service management workstreams (ServiceNow preferred).Understands ServiceNow development methodologies and system...

  • Enterprise ServiceNow Developer

    1 dzień temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    About TN PolandTN Poland offers MSPs & IT solution providers next-generation managed services, empowering them to deliver exceptional experiences for their clients. With over 20 years of experience, we have serviced businesses worldwide.Job SummaryWe are seeking an experienced ServiceNow Developer with a strong focus on Domain Separation within a TPSM...

  • ServiceNow Developer

    3 dni temu

    Warszawa, Mazovia, Polska Jolera Pełny etat

    Who We AreJolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.We've helped transform hundreds of MSPs & solution providers worldwide With our collection of...

  • ServiceNow Developer

    1 dzień temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Social network you want to login/join with:Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.We've helped transform hundreds of MSPs & solution providers...

  • ServiceNow HRSD Automation Developer

    3 dni temu

    Warszawa, Mazovia, Polska Pearson Pełny etat

    About the JobWe are seeking a highly skilled ServiceNow HRSD Automation Developer to join our team. As a ServiceNow HRSD Automation Developer, you will be responsible for designing and developing automation solutions using ServiceNow and UiPath.The ideal candidate will have experience working with ServiceNow HRSD, automation tools like UiPath or other RPA...

  • Staff ServiceNow Developer

    7 dni temu

    Warszawa, Mazovia, Polska Visa Inc. Pełny etat

    As a Staff ServiceNow Developer, you will design, develop, and lead the implementation of services and infrastructure to support Visa's Managed Dispute Resolution Services. You will be pivotal in defining success metrics and setting technical direction for the central tool that supports Visa's ongoing services.Essential FunctionsLead the development,...

  • Senior ServiceNow Developer

    3 dni temu

    Warszawa, Mazovia, Polska ITDS Business Consultants Pełny etat

    Lead digital transformation initiatives for a premier law companyWarsaw-based opportunity with possibility to work remoteAs a Senior ServiceNow Developer, you will work for our Client – a global company providing legal and tax services to local and international clients and institutions. We are looking for talent to join the ServiceNow Support Team in IT,...

  • Senior ServiceNow Developer

    4 tygodni temu

    Warszawa, Mazovia, Polska ITDS Polska Sp. z o.o. Pełny etat

    technologies-expected : ServiceNow Active Directory about-project : As a Senior ServiceNow Developer, you will work for our Client – a global company providing legal and tax services to local and international clients and institutions. We are looking for talent to join the ServiceNow Support Team in IT, working across key hubs in Leeds, Warsaw, and...

  • ServiceNow Developer

    1 tydzień temu

    Warszawa, Mazovia, Polska JTI Pełny etat

    Professional area: Information TechnologyContract type: PermanentProfessional level: ExperiencedLocation: Warsaw, PL, 00000At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all...

  • ServiceNow Expert

    1 dzień temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    About TN PolandTN Poland is a leading provider of next-generation managed services, empowering MSPs and IT solution providers to deliver world-class experiences for their clients. Our expertise spans over 20 years, with a global presence serving businesses worldwide.Job DescriptionWe are seeking an experienced ServiceNow Developer with a strong focus on...

  • Senior ServiceNow Developer for International Projects

    12 godzin temu

    Warszawa, Mazovia, Polska E Polska IT Support Sp. z o.o. Pełny etat

    Job Description:We are seeking a skilled Senior ServiceNow Developer to join our team in Warsaw, Poland.About the Role:The successful candidate will be responsible for designing and implementing custom solutions in ServiceNow backend, relating to platform tables and ITSM modules.Key Responsibilities:Design and implement custom solutions in ServiceNow...

  • Digital ServiceNow Solution Expert

    4 dni temu

    Warszawa, Mazovia, Polska KPMG Pełny etat

    About the RoleWe are seeking an experienced Business Analyst to join our team at KPMG.As a Business Analyst, you will play a critical role in driving business growth and improvement by analyzing processes, gathering requirements, and implementing solutions on the ServiceNow platform.Key ResponsibilitiesPerform thorough business process analysis and gather...

  • Senior ServiceNow Solutions Architect

    1 dzień temu

    Warszawa, Mazovia, Polska KPMG Pełny etat

    Job DescriptionA unique opportunity has arisen for a seasoned Business Analyst to join our dynamic team at KPMG, specializing in ServiceNow solutions.We are seeking an experienced professional with a proven track record of delivering high-impact projects, driving business growth, and improving operational efficiency through the effective utilization of...

  • ServiceNow Systems Developer

    7 dni temu

    Warszawa, Mazovia, Polska Experis Manpower Group Pełny etat

    Job Description">As a ServiceNow System Administrator, you will play a key role in ensuring the smooth operation and maintenance of our ServiceNow platform. Your primary responsibilities will include:">Platform Administration: Oversee the day-to-day operations of support and maintenance, working closely with the platforms functioning team to develop new ways...

  • ServiceNow Developer Platform and ITSM modules

    2 tygodni temu

    Warszawa, Mazovia, Polska E Polska IT Support Sp. z o.o. Pełny etat

    responsibilities : Backend Development: Design and implement custom solutions in ServiceNow backend, relating to platform tables and ITSM modules. Process Customizations: Analyze and improve Incident (including support channels: live chat, walk-up, callback), Problem, and Change processes. Integration of Systems: Connect external data sources with ServiceNow...

  • ServiceNow Developer Platform and ITSM modules

    2 tygodni temu

    Warszawa, Mazovia, Polska E Polska IT Support Sp. z o.o. Pełny etat

    responsibilities : Backend Development: Design and implement custom solutions in ServiceNow backend, relating to platform tables and ITSM modules. Process Customizations: Analyze and improve Incident (including support channels: live chat, walk-up, callback), Problem, and Change processes. Integration of Systems: Connect external data sources with ServiceNow...

  • ServiceNow System Administrator

    7 dni temu

    Warszawa, Mazovia, Polska Experis Manpower Group Pełny etat

    The duties and responsibilities of the ServiceNow System Administrator & Developer include, but are not limited to, the following:Monitor the health, administration, usage, and overall compliance of ServiceNow and its applicationsThe administrator would oversee the day-to-day operations of support and maintenance. They also work with the platforms...

  • ServiceNow Technical Operations Specialist

    5 dni temu

    Warszawa, Mazovia, Polska Experis Manpower Group Pełny etat

    Job DescriptionThe ServiceNow System Administrator & Developer is responsible for the day-to-day operations of support and maintenance. They work closely with the ServiceNow and Monitoring tools team to develop new ways to overcome challenges.Key Responsibilities:Monitor the health, administration, usage, and overall compliance of ServiceNow and its...

  • Automation Analyst

    3 dni temu

    Warszawa, Mazovia, Polska Pearson Pełny etat

    Grade: Assoc./ B3 Please still apply if you're interested and in a similar gradeAbout usAt Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be...

  • Enterprise ServiceNow Solution Architect Leader

    3 dni temu

    Warszawa, Mazovia, Polska Square One Resources Sp. z o.o. Pełny etat

    We are seeking a highly experienced Enterprise ServiceNow Solution Architect to lead the design, development, implementation, and delivery of ServiceNow solutions. As a key member of our team, you will be responsible for aligning business needs with technical requirements, ensuring scalability, performance, and long-term success of ServiceNow...