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Customer Care Analyst with German
1 miesiąc temu
Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę
Customer Care Analyst with German
Miejsce pracy: Wrocław (dolnośląskie) | Numer ref. 17333/jobs.pl
Zadania:
- Wsparcie zespołu Customer Service w procesie obsługi klienta
- Odpowiadanie na zapytania klientów za pośrednictwem określonych kanałów komunikacji
- Zarządzanie relacjami z klientami oraz obsługa reklamacji w Salesforce
- Monitorowanie kolejki zgłoszeń i nowych zapytań
- Zapewnienie sprawnej obsługi reklamacji klientów
- Identyfikacja możliwości poprawy jakości danych i skrócenia czasu realizacji procesów
- Wsparcie w szkoleniach i wdrażaniu nowych rozwiązań przed i/lub po ich uruchomieniu
- Ciągłe doskonalenie procesów i udział w inicjatywach usprawniających
Wymagania:
- 1-2 lata doświadczenia na stanowisku związanym z obsługą klienta biznesowego
- Znajomość języków angielskiego i niemieckiego na poziomie min. B2
- Mile widziana znajomość jednego z wymienionych języków na poziomie B2: włoski, francuski lub hiszpański
- Znajomość programów SAP i/lub Salesforce
- Wykształcenie wyższe
- Umiejętności analityczne
- Dbałość o szczegóły
Oferta:
- Zatrudnienie na podstawie umowy o pracę tymczasową na 12-18 miesięcy
- Zatrudnienie w międzynarodowej firmie o ugruntowanej pozycji na rynku
- Możliwość pracy hybrydowej (kilka dni pracy z biura w miesiącu)
- Praca na pełen etat pon-pt w godzinach 8:00-16:00
- Atrakcyjne wynagrodzenie zależne od doświadczenia i umiejętności
- Pakiet benefitów (karta MultiSport, prywatna opieka medyczna, ubezpieczenie na życie)
Oferta dotyczy pracy tymczasowej.
