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Knowledge Manager

1 miesiąc temu

Warszawa, Mazovia, Polska HAYS POLAND Sp. z o.o. Pełny etat
Knowledge Manager

lokalizacja: Warszawa (mazowieckie)

numer referencyjny: 1191030/jobs.pl

Hays IT Contracting is a cooperation based on B2B rules. We connect IT specialists with the most interesting, technological projects on the market. Join the group of 500 satisfied Contractors working for Hays' clients

For our Client we are currently looking for Candidates with 3+ years experience for the position of:

Knowledge Manager

Location: Warsaw
Type of contract: contract (B2B by Hays Poland)
Cooperation: long-term cooperation (first contract for 12 months)
Rate: do 112 PLN/h net + VAT
Start date: ASAP, max. within 1 month
Remote work: 4 remotely 1 office

Requirements:

- Exposure to and strong understanding of ITIL
- Previous experience in a Knowledge Management role
- Strong analytical thinking skills with the ability to translate complex technical data into easy-to-read language
- Experienced at managing multiple stakeholders at all levels of the organization

Previous experience with ITSM tools with focus on Knowledge Management module.

Key Responsibilities:

- Verify quality of technical and operational documentation
- Coordinate and/or create operational documentation (in case of lack or in order to improve quality)
- Translate technical documentation to user friendly knowledge articles that are appropriate for the intended audience
- Helping capture new knowledge with the usage of IT Knowledge Management System
- Ensure Knowledge articles are simple, easy to access and use and can be easily maintained in-line with organizational needs
- Drives consistency in documented KB articles/solutions
- Maintains relevant content for new team members and continued training
- Encourage the staff and workers to share knowledge effectively and efficiently
- Act as a single point of contact for Knowledge Management related question
- Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics

Follow the ITIL best practice

What the recruitment process will look like:

1. Your CV will be verified by a Hays Recruiter
2. The recruiter will contact you by phone - 15-minute conversation about the project and your experience
3. Technical interview with the Client - online meeting
4. Offer
5. Welcome to the project

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.

hays.pl

Hays Poland sp. z o.o. jest agencją zatrudnienia nr 361