PCI Security Analyst
3 tygodni temu
About VikingCloud
VikingCloud is an award-winning company that provides end-to-end security and compliance solutions to businesses worldwide. Our Asgard Platform processes billions of security events daily, providing real-time intelligence access to an organization's cyber risk landscape.
This Position
The Compliance Support Team at VikingCloud is responsible for delivering world-class customer service to our clients. To meet this commitment, we provide prompt and courteous responses along with detailed customer support that is easily digestible to solve customer issues on the first contact.
Responsibilities
- Responding to all customer service requirements agreed with telephone services
- Aiming to resolve all queries on a first-call resolution basis
- Customers Engagement and Experience
- Ability to interact with customers on a personal level
- Communicate clearly and effectively during all calls
- Provide exceptional customer experiences at every customer touchpoint
Qualifications
- Great level of English (minimum B2/C1) as well as minimum secondary education
- Excellent communication skills in English in both verbal and written forms
- Preferably some previous experience in customer service – ideally in a Contact Center or perhaps in retail either would be great
- Ability to work flexible shifts while displaying impeccable schedule adherence
- A team player with a positive outlook and a passion for customer service
- Strong attention to detail and the ability to multi-task
- Excellent computing skills
- Strong decision-making and problem-solving skills
- Interest in Cyber Security and IT fields is a plus
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state or local protected class.
Copyright 2023 VikingCloud, inc. Or its affiliates. Strictly confidential
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