Senior PCI Compliance Lead
3 tygodni temu
About PCI Support Team Lead Role
VikingCloud is seeking a highly skilled PCI Support Team Lead to join our team in Warsaw, Poland. As a PCI Support Team Lead, you will be responsible for providing security and/or compliance support to our clients via multiple customer engagement channels.
Key Responsibilities:
- Ensure timely and proper handling of customer calls
- Monitor and manage chat and email workload to ensure timely responses
- Provide coaching and support to team members on security and compliance best practices
- Escalate phone system issues to the manager and WFM team
- Report merchants/client issues to the manager
- Oversee quality results by location and client
Additional Responsibilities:
- Maintain relationships with other teams within the company
- Fix daily issues and identify areas for improvement
Requirements:
- Proven ability to organize and manage personal and team workload to meet targets and deadlines
- Effective written and verbal communication skills in a variety of scenarios
- Results-orientated with the ability to think creatively and laterally
- Able to evidence establishing effective working relationships at different levels
VikingCloud is an equal opportunities employer.
Copyright 2023 VikingCloud, inc. Or its affiliates. Strictly confidential
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