PCI Support Team Lead
3 tygodni temu
About VikingCloud
VikingCloud is a leading provider of end-to-end security and compliance solutions to businesses worldwide.
We deliver cutting-edge solutions to secure networks, maintain compliance, and complete assurance testing and assessments.
Our team provides expert support to ensure the highest level of security and compliance for our clients.
Job Responsibilities
- Provide timely and effective support to clients via multiple channels.
- Monitor and respond to agent and partner queries in a timely manner.
- Escalate phone system issues to the manager and WFM team.
- Report merchant and client issues to the manager.
- Handle escalation calls and resolve complaints daily.
- Create regular and ad-hoc reports as required.
Requirements
- Proven ability to organise and manage personal and team workload to meet targets and deadlines.
- Effective written and verbal communication skills.
- Results-orientated with the ability to think creatively and laterally.
- Able to evidence establishing effective working relationships at different levels.
- Ability to adapt to change and manage regular change.
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