Global Air Passenger Advocate

2 dni temu


Kraków, Lesser Poland AirHelp Services Poland Sp. z o.o. Pełny etat

Company Overview

AirHelp Services Poland Sp. z o.o. is a pioneering force in air passenger rights, driven by a mission to create a stress-free travel experience for all.

Salary and Benefits

Our Junior Operations Specialists in Customer Support enjoy a competitive salary of 5500-7000 PLN gross (plus up to 3000PLN performance bonus) per month, accompanied by a range of attractive benefits.

Job Description

As a Junior Operations Specialist in Customer Support, you will be the primary point of contact for our customers, providing timely and friendly assistance via email, chat, and social media channels throughout their claim-handling process.

Utilizing your legal knowledge and training, you will advise and assist air travelers with their concerns, ensuring they receive the rightful compensation they deserve.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Fluent communication in English and Dutch (both spoken and written, minimum B2 level).
  • Experience working with targets (nice to have).
  • Eagerness to learn about the airline industry and customer service.
  • Satisfaction from helping people and willingness to go the extra mile for them.
  • Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.

Benefits

At AirHelp, we value our employees' growth and well-being, offering:

  • Internal training programs and knowledge-sharing events.
  • Personalized progression plan.
  • Access to mindfulness and wellbeing platform (Mindgram).
  • Language classes.
  • Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
  • Unlimited, free use of AirHelp's services.
  • Annual travel allowance.
  • Team days.
  • Events and parties.

Others

We are committed to equal opportunities and diversity, ensuring our offices are fully accessible and accommodating special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply.



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