Global Passenger Advocate
1 dzień temu
Company Overview
AirHelp Services Poland Sp. z o.o. is a global leader in providing assistance to air passengers with delayed, cancelled, or overbooked flights. Since our foundation in 2013, we've assisted over 2.5 million passengers in receiving their rightful compensation, and we've protected over 8 million travelers through our membership program, AirHelp+. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights.
Job Description
We're seeking a Junior Operations Specialist in Customer Support to join our global team of 400 AirHelpers speaking 19 languages. As a Junior Operations Specialist, you'll be responsible for assisting customers at every stage of our claim-handling process, including assessing claims, answering queries, and communicating in a timely, friendly manner via email, chat, and social media channels.
Required Skills and Qualifications
To succeed in this role, you'll need:
- Fluent communication in English, Arabic, and French (both spoken and written, minimum B2 level).
- Experience working with targets (nice to have).
- Eagerness to learn about the airline industry and customer service.
- Satisfaction from helping people and willingness to go the extra mile for them.
- Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.
Benefits
As a valued member of our team, you'll enjoy:
- Internal training programs and knowledge-sharing events.
- Personalized progression plan.
- Access to mindfulness and wellbeing platform (Mindgram).
- Language classes.
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.
- Unlimited, free use of AirHelp's services.
- Annual travel allowance.
- Team days.
- Events and parties.
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