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Technical Support Agent

1 tydzień temu

Warszawa, Mazovia, Polska TN Poland Pełny etat

Customer Service Representative Job Description

Are you a customer-focused individual looking for a challenging role in a dynamic company? We are seeking a skilled Customer Advisor to join our team in Warsaw, Poland.

Key Accountabilities
  • Handle customer inquiries thoroughly and efficiently.
  • Deal with outbound calls for administrative tasks such as gathering feedback or late payment calls.
  • Provide technical support for the streaming company.
  • Serve B2B and B2C clients on inbound calls as first and second-line support.

Qualifications

To excel in this role, you will require:

Fluency in Swedish Language (C1 level or higher) and English (B2 level or Higher).Excellent problem-solving skills and attention to detail.A strong customer-centric approach with a focus on delivering high-quality service.Minimum 6 months of experience in customer service.Ability to navigate the internet and MS Office applications efficiently.Previous experience in customer service.A positive attitude and strong interpersonal skills.