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Senior Operations Analyst

1 tydzień temu

Katowice, Silesia, Polska Genpact Pełny etat

Genpact, a global professional services and solutions firm, is seeking a Process Improvement Specialist to support Customer Account Managers in customer planning and execution business processes.

This role will help Customer Account Managers focus more on business growth activities by ensuring that relevant and timely information is available for efficient decision-making.

The Process Improvement Specialist supports Customer Account Managers in planning and execution of customer-related promotional activities, daily operations, and non-promotional activities.

  1. Create promotion input by ensuring promo creation in TPM is completed on time and according to Customer Account Managers' requests.
  2. Ensure all relevant promotional details are up-to-date and available in TPM.
  3. Reconcile and resolve promo mismatch issues between TPM and Retailer portals.
  4. Validate required details to create or amend a Promo and manage exceptions.
  5. Ensure all conditions set up in TPM are interfaced to SAP with correct data.

This role establishes strong collaborative relationships with internal stakeholders, including Customer Account Managers, CSP Team, Integrated Planning Team, Claims Management Specialist, and Pricing Team.

Key qualifications include any graduate degree, preferably in Business or Operations, with a proactive and self-motivated attitude, understanding of Trade Promotions processes, FMCG business features, and execution processes.