Airline Customer Service Representative
4 tygodni temu
Company: Airlines
Location: Warsaw
Job Summary: We are seeking a Customer Service Advisor fluent in Danish to join our team at SAS. As a Customer Service Advisor, you will play a crucial role in assisting customers with flight reservations, inquiries, and special service requests.
Key Responsibilities:
- Handle inbound calls and chats in Danish, providing excellent customer service.
- Advise customers on flights, products, prices, fares, rules, and online services.
- Manage reservation changes, personal data updates, and special service requests (e.g., wheelchair assistance, animals).
- Process ticket cancellations, refunds, and assist with ticket purchases and payment methods.
- Support customers experiencing travel difficulties.
Requirements:
- Fluent in Danish (C1 level, spoken and written).
- Proficient in English (B2 level).
- Strong technical skills including MS Office, web browsers, and general computer proficiency.
- Positive attitude with a passion for customer and colleague communication.
- Previous experience in customer service, digital service platforms, and CRM tools is advantageous.
Training and Development:
- Fully paid 2-month training program with a dedicated training buddy.
- Training conducted in English (Monday to Friday, 8:00-16:30) with upskilling opportunities after 3 months.
Work Schedule:
- Shift work: 5 days a week, Monday - Friday (07:00 - 19:00); occasional weekend shifts (Saturday - Sunday, 09:00 - 18:00) twice a month.
Career Development:
- Opportunities for career advancement and departmental rotation based on performance and business needs.
- Coaching, mentoring, and continuous development programs to enhance skills and career growth.
Relocation Package:
- Includes 2 weeks' accommodation in a hotel and covers transfer costs from the original city to Warsaw.
About SAS: SAS is a dynamic and international team where you'll enjoy a supportive environment, competitive benefits, and opportunities to grow your career in the airline industry.
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