Airline Customer Service Representative

3 tygodni temu


Warszawa, Mazovia, Polska Cross Border Talents Pełny etat

Job Summary: We are seeking a highly skilled Customer Service Advisor to join our team at Cross Border Talents. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our airline clients, handling inbound calls and chats, and resolving customer inquiries and issues.

Key Responsibilities:

  • Handle inbound calls and chats, providing excellent customer service and resolving customer inquiries and issues.
  • Advise customers on flights, products, prices, fares, rules, and online services.
  • Manage reservation changes, personal data updates, and special service requests.
  • Process ticket cancellations, refunds, and assist with ticket purchases and payment methods.
  • Support customers experiencing travel difficulties.

Requirements:

  • Fluent in Danish (C1 level, spoken and written).
  • Proficient in English (B2 level).
  • Strong technical skills including MS Office, web browsers, and general computer proficiency.
  • Positive attitude with a passion for customer and colleague communication.
  • Previous experience in customer service, digital service platforms, and CRM tools is advantageous.

Training and Development:

  • Fully paid 2-month training program with a dedicated training buddy.
  • Training conducted in English (Monday to Friday, 8:00-16:30) with upskilling opportunities after 3 months.

Work Schedule:

  • Shift work: 5 days a week, Monday - Friday (07:00 - 19:00); occasional weekend shifts (Saturday - Sunday, 09:00 - 18:00) twice a month.

Career Development:

  • Opportunities for career advancement and departmental rotation based on performance and business needs.
  • Coaching, mentoring, and continuous development programs to enhance skills and career growth.

Relocation Package:

  • Includes 2 weeks' accommodation in a hotel and covers transfer costs from the original city to Warsaw.


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