Airline Customer Service Representative
3 tygodni temu
Job Summary: We are seeking a highly skilled Customer Service Advisor to join our team at Cross Border Talents. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our airline clients, handling inbound calls and chats, and resolving customer inquiries and issues.
Key Responsibilities:
- Handle inbound calls and chats, providing excellent customer service and resolving customer inquiries and issues.
- Advise customers on flights, products, prices, fares, rules, and online services.
- Manage reservation changes, personal data updates, and special service requests.
- Process ticket cancellations, refunds, and assist with ticket purchases and payment methods.
- Support customers experiencing travel difficulties.
Requirements:
- Fluent in Danish (C1 level, spoken and written).
- Proficient in English (B2 level).
- Strong technical skills including MS Office, web browsers, and general computer proficiency.
- Positive attitude with a passion for customer and colleague communication.
- Previous experience in customer service, digital service platforms, and CRM tools is advantageous.
Training and Development:
- Fully paid 2-month training program with a dedicated training buddy.
- Training conducted in English (Monday to Friday, 8:00-16:30) with upskilling opportunities after 3 months.
Work Schedule:
- Shift work: 5 days a week, Monday - Friday (07:00 - 19:00); occasional weekend shifts (Saturday - Sunday, 09:00 - 18:00) twice a month.
Career Development:
- Opportunities for career advancement and departmental rotation based on performance and business needs.
- Coaching, mentoring, and continuous development programs to enhance skills and career growth.
Relocation Package:
- Includes 2 weeks' accommodation in a hotel and covers transfer costs from the original city to Warsaw.
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