Senior Accounting Professional with Dutch Expertise

1 dzień temu

Kraków, Lesser Poland Aon Pełny etat

About the Role

Aon is seeking a highly organized and detail-oriented Senior Technical Accounting Analyst with Dutch language proficiency to join our Commercial Risk department in Krakow. As a key member of our Cash cycle team, you will be responsible for providing exceptional customer service and support to our client base, addressing financial inquiries, and facilitating collections.

Key Responsibilities

  • Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details.
  • Manage difficult customer issues while working in a fast-paced environment.
  • Facilitate collections via phone or email.
  • Keep accurate records and report on collection activity.
  • Submit regular reports on the status of unpaid accounts and any repayment progress.
  • Resolve customer issues and complaints concerning billing.
  • Respond to customer inquiries regarding accounts, research, and contact customers as necessary to update accounts.
  • Consistently handle confidential information, multiple tasks, and exercise good judgment and problem-solving skills.
  • Assist in other areas of the Finance department as requested.

Requirements

  • 1-3 years of collections/AR or customer service experience.
  • Strong communication skills, both verbal and written.
  • Fluent in English and Dutch.
  • Organizational, negotiation, and problem-solving skills.
  • Understanding of consumer collection policies and practices preferred.
  • Strong knowledge and use of Microsoft Excel, Word, and Outlook.
  • Ability to work in a fast-paced environment and handle difficult customer issues.
  • Flexibility and openness to new challenges and tasks.
  • Willingness to improve and automate work.
  • Strong analytical skills with a focus on technical accounting rules and experience researching accounting issues.

About Aon

Aon is a global professional services firm that helps clients navigate a rapidly changing world. We are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. In addition to our comprehensive benefits package, we encourage a diverse workforce and offer a variety of working style solutions to support work/life balance.

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