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Technical Service Operations Specialist
3 tygodni temu
KUBO is a leading international organization focused on security, efficiency, and innovation. We're seeking an Infrastructure Management Expert to join our dynamic team and contribute to our mission of delivering high-quality IT services.
About ProjectWe're looking for an experienced professional to support our mission of driving innovation in application and infrastructure management. As an Infrastructure Management Expert, you'll work closely with our teams to ensure compliance with IT security policies and maintain technical documentation.
Key Responsibilities- Analyze and optimize IT processes related to application and infrastructure management.
- Ensure compliance with IT security policies and company standards.
- Create and maintain technical documentation for services and environments within the Application Support team.
- Support the team in solving complex technical issues and provide expert guidance.
- Minimum 3 years of experience in managing ITIL Service Operation processes (event management, incident management, problem management, request fulfillment).
- Minimum 3 years of experience in managing ITIL Service Transition processes (change management).
- Strong analytical skills and problem-solving abilities.
- Experience working in an international, multicultural environment.
- Familiarity with CI/CD tools (e.g., Bamboo, Jenkins).
- Work model: Hybrid (1 day in the office per week)
- Location: Warsaw, Łódź, Gdańsk, or Gdynia
- Rate: 100–130 PLN/h (B2B)
- Benefits: Private medical care, Life insurance
