Customer Service Representative with Spanish Fluency
4 tygodni temu
Overview
At QIAGEN, we're driven by a vision to make a real difference in science and healthcare. Our entrepreneurial spirit and commitment to innovation have enabled us to become a leading player in the industry. We're passionate about creating a collaborative and engaging work environment that fosters growth and development for our employees.
Position Description
- Process sales orders in SAP software with accuracy and efficiency
- Review customer orders to ensure completeness and correctness of delivery instructions
- Interface with internal teams, including Sales, Operations, and Finance, to resolve customer inquiries
- Invoice customers in accordance with relevant documentation and policies
- Provide exceptional phone and email support to customers and sales teams
- Log and resolve customer complaints and issues in a timely manner
Requirements
- Proficiency in Spanish and English, both written and spoken
- Experience in customer-facing roles, preferably in a similar industry
- Strong knowledge of MS Office and SAP software
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
At QIAGEN, we're committed to creating a work environment that's engaging, collaborative, and supportive. We offer a range of benefits, including:
- Opportunities for professional growth and development
- Training and development programs to enhance skills and knowledge
- Private medical care and group life insurance
- Flexible benefits platform and multisport card
- Language classes and pension scheme
- Childcare subsidy and casual dress code
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