Senior Customer Service Professional with Logistics Expertise

3 tygodni temu


Warszawa, Mazovia, Polska Grafton Recruitment Sp. z o.o. Pełny etat

We are seeking a seasoned Senior Customer Service Specialist to join our team at Grafton Recruitment Sp. z o.o. in Poland.

As a highly motivated and experienced professional, you will be responsible for providing exceptional customer service and support to clients in Greek or Serbian and English.

Key Responsibilities:

  • Supervising customer accounts and actively resolving issues related to logistics and deliveries
  • Collaborating closely with Sales Managers and Project Managers to ensure seamless client satisfaction
  • Identifying and addressing potential customer concerns proactively
  • Developing and implementing effective solutions to enhance the customer experience
  • Creating offers, pricing strategies, and reports to drive business growth

Requirements:

  • 3-5 years of experience in customer service, logistics, or forwarding
  • Excellent written and verbal communication skills in Greek or Serbian and English
  • A strong understanding of logistics principles and processes
  • The ability to multitask effectively and prioritize tasks in a fast-paced environment
  • Problem-solving skills and a commitment to finding solutions
  • Proficiency in Microsoft Office

Estimated Salary: 40,000 - 60,000 PLN per annum (depending on experience)

Benefits:

  • A hybrid work system
  • An employment contract


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