Customer Service Liaison
3 tygodni temu
We are seeking an experienced Customer Service Liaison to join our team at Valeo, a leading multinational high-tech automotive supplier.
About the RoleThis is a unique opportunity to provide exceptional customer service and drive business growth in a new project. As a Customer Service Liaison, you will be the primary point of contact for E-commerce customers, ensuring timely and efficient order processing, resolving customer claims, and monitoring service rates.
Main Responsibilities:- Provide top-notch customer service via phone calls, emails, and other communication channels in Polish, English, or German language.
- Enter orders accurately and efficiently in SAP operations.
- Process customer claims and resolve issues promptly.
- Monitor service rates and develop action plans to improve availability.
- Track time transport performance and implement process improvements.
- Liaise with other departments to ensure smooth information flow and high-standard services.
- A minimum of 3 years' experience in a similar role.
- Advanced proficiency in Polish, English, and German languages.
- Strong communication skills, both written and verbal.
- Expertise in Google Sheets (Excel) and knowledge of SAP.
- Experience in sales organization is an advantage.
- Employment with a reputable international production company that values high-quality work and adheres to strict standards.
- Attractive working conditions and benefits, including remote work options, internal and external training participation, and social benefits such as health insurance and Employee Retirement Program.
The estimated salary for this position is approximately $60,000 - $80,000 per year, depending on location and experience.
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