IT Service Delivery Lead

1 miesiąc temu


Warszawa, Mazovia, Polska B2B S.A Pełny etat

At B2B S.A, we are seeking an experienced IT Service Delivery Lead to oversee the execution of environment upgrades and ensure the smooth operation of our IT services. As a key member of our team, you will be responsible for clear communication with stakeholders regarding the progress of execution, issues, their resolution, and potential adjustments to plans.

The ideal candidate will be service-oriented, goal-driven, self-motivated, and focused on building strong customer relationships. This role requires collaboration with Development and Test teams to optimize plans within defined timelines and supervision of infrastructure upgrades, modifications, and deployments.

We estimate that the salary for this position is approximately 60,000 - 80,000 PLN per annum, depending on qualifications and experience.

Key Responsibilities
  • Ensure clear communication about the status of IT environments and services.
  • Act as the primary contact for all customer inquiries and issues.
  • Oversee the execution of service requests related to IT environments.
  • Investigate and diagnose incidents and service requests in detail.
  • Lead root cause analysis of infrastructure problems and develop resolution plans.
  • Maintain documentation for deployments, maintenance, upgrades, and issue resolution.
  • Prepare management documentation, including KPIs and performance reports.
  • Promote clear communication, knowledge sharing, and training within the team.
  • Mentor and guide team members to ensure timely completion of projects.
Requirements
  • Proven experience in service management or IT service delivery.
  • Solid understanding of ITIL processes, with a focus on incident, change, and release management.
  • Knowledge of SAFe methodology and project management skills.
  • Experience working with tools like JIRA, Confluence, and Bamboo (nice to have).
  • Fluent in written and spoken English.
  • Strong interpersonal and relationship management skills.
  • Ability to work collaboratively within cross-functional teams.

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