Global Service Desk Team Lead

3 tygodni temu


Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etat

Job Overview:

We are seeking an experienced Customer Support Operations Manager to lead our team in providing exceptional service to our global customers.

About the Role:

This is a challenging and dynamic role that requires strong leadership, communication, and problem-solving skills. The ideal candidate will have experience in customer support, team management, and performance analysis.

Key Responsibilities:

  • Lead a team of customer support agents in providing timely and effective resolution to customer inquiries and issues
  • Develop and implement strategies to improve team performance, efficiency, and customer satisfaction
  • Analyze customer feedback and data to identify trends and areas for improvement
  • Collaborate with other departments to ensure seamless customer experience

Requirements:

  • Proven experience in customer support and team management (5+ years)
  • Strong leadership, communication, and problem-solving skills
  • Experience in performance analysis and reporting
  • Proficiency in customer support software and MS Office applications

What We Offer:

  • A competitive salary of $80,000 - $100,000 per year
  • Opportunities for professional growth and development
  • A supportive and inclusive work environment
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off

Location: Our office is located in Warsaw, Poland. Please note that we do not disclose our exact location on the internet due to security reasons. If you are interested in this position, please apply through our website and we will contact you to discuss further details.



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