Program Operations Manager, EU FBA Defect Reduction Specialist

3 tygodni temu


Warszawa, Mazovia, Polska MyGwork Pełny etat

This job is with Amazon, an inclusive employer and a member of MyGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

Job Summary:

Amazon is seeking a creative, dynamic, and experienced Program Operations Manager to join the EU FBA Defect Reduction team to drive Cost of Customer Returns for Amazon and Sellers, and eliminate Sellers' pain points related to customer returns.

About the Role:

This role will suit someone with strong analytical abilities, relationship building skills, and superb project management capabilities.

Key Responsibilities:

  1. Establish end-to-end knowledge of FBA Customer Returns and major drivers of costs due to items that are not returned after being refunded to the customers.

  2. Identify and lead scalable solutions to reduce Amazon controllable returns.

  3. Identify input metrics, metric owners, align goals with respective owners, monitor, and share progress on these metrics with stakeholders.

  4. Develop weekly, monthly, and quarterly mechanisms to drive visibility on defect reduction initiatives and performance.

  5. Work with Ops and Tech teams to develop processes and products to identify and reduce defects.

  6. Forecast defect reduction plan and financial impact and lead OP1, OP2, and 3 year plans.

  7. Lead funding discussions for product and process initiatives.

Qualifications:

  1. Bachelor's degree.

  2. Knowledge of Excel (Pivot Tables, VLook Ups) at an advanced level and SQL.

  3. Experience in program or project management.

  4. Experience working cross-functionally with tech and non-tech teams.

  5. Experience in defining and implementing process improvement initiatives using data and metrics.

  6. Experience defining program requirements and using data and metrics to determine improvements.

  7. Experience in FC Operations (ideally Return Logistics).

About Amazon:

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.



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