Senior Manager, Problem Management Lead

1 dzień temu

Warszawa, Mazovia, Polska capital Pełny etat
Senior Manager, Problem Management

We are a leading fintech company that is rapidly expanding globally. Our cutting-edge products have won prestigious industry awards for their innovative technology and seamless user experience. We deliver exceptional results, so we are always seeking top talent to join our growing team. The Senior Manager, Problem Management, is responsible for leading the problem management function within the organization. This role ensures that all problems arising from incidents are identified, analyzed, and resolved to prevent recurrence.

Key Responsibilities:
  • Own the end-to-end problem management process, including problem detection, analysis, resolution, and documentation.
  • Identify trends and underlying issues in incidents to prevent future occurrences. Implement continuous improvement practices to enhance system stability and performance.
  • Collaborate with incident management, engineering, SRE teams, and compliance departments to align problem resolution with business objectives and compliance standards.
  • Lead root cause analysis efforts following incidents to ensure that the core issues are identified and effectively addressed.
  • Maintain comprehensive records of problems, their status, and outcomes. Report on progress and trends in problem management to senior IT management and other stakeholders.
  • Work with the Risk and Compliance departments to ensure that problem management practices adhere to regulatory requirements and effectively mitigate risks.
Requirements:
  • Proven experience in problem management or a similar role within a technology-driven environment, preferably in the fintech sector.
  • Strong understanding of IT infrastructure, software development life cycles, and SRE practices. Familiarity with ITIL frameworks, particularly in problem management.
  • Excellent analytical and problem-solving skills, capable of conducting complex root cause analysis under tight deadlines.
  • Strong leadership skills with the ability to manage cross-functional teams. Excellent communication skills, capable of effectively articulating complex issues and solutions to both technical and non-technical stakeholders.
  • Experience in managing projects and driving change across multiple teams and departments.
  • Knowledge of regulatory frameworks and compliance requirements within a fintech environment.
What We Offer:
  • You will join a company that values work-life balance.
  • Annual bonus depending on personal performance.
  • Family Medical Insurance, Pension fund, and Multisport card for CoE.
  • Full annual performance assessment.
  • Modern and outstanding equipment.
  • Employee referral program.
  • Additional paid days off and the opportunity to work with one of the smartest teams on the market.

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