Customer Success Representative with German Expertise

6 dni temu


Poznań, Greater Poland Teleperformance Poland Pełny etat
Company Overview

We are a strong partnership between two global leaders, TELEPERFORMANCE and VEEAM, offering outsourcing and cloud and data protection solutions. We strive to develop our team members' skillsets and focus on long-term relationships.


Salary and Benefits
  • Gross monthly salary: 11,000 - 15,500 PLN
  • Refer-a-Friend program with bonuses of up to 2,000 PLN
  • Guaranteed bonus during the induction period for the first three months
  • Continuous investment in competence development
  • A package of employee benefits, including a buddy program, hybrid work options, and language learning platform access

Job Description

We are seeking a Customer Success Representative with German expertise to join our team. As a key member, you will be responsible for:

  1. Monitoring expiring contracts and contacting customers to offer continued support and products
  2. Collaborating with end users and the sales team to achieve goals
  3. Handling customer inquiries, upselling, and upgrading products
  4. Actively pursuing lapsed customers and channel partners to sell reinstated products
  5. Assisting in contract negotiations or maintenance agreements

Required Skills and Qualifications
  • Fluency in English and German (mandatory)
  • Proficiency in MS Office
  • Capacity for innovative thinking and problem-solving
  • Minimum one year of sales experience
  • Optional: knowledge of the virtualization industry and ability to communicate technical information to customers

Benefits and Career Development

We offer a range of benefits and opportunities for growth and development:

  • MyBenefit package
  • Sport subscription
  • Training budget


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