Customer Service Coordinator
7 dni temu
The Daikin Europe Business Support (DEBS) team is a competency center driving process transformation in areas such as supply, service, master data, controlling, financial reporting, and HR. We strive to optimize, standardize, and automate processes to achieve excellence.
This role requires proactive behavior and improvement orientation to lead initiatives towards seamless operations and optimized processes. The ideal candidate will have a Bachelor or Master degree in business administration, business, or logistics.
A key responsibility of this position is to identify shortage parts on outstanding sales orders from affiliates and follow up with suppliers accordingly. The ability to combine information from different systems is crucial in solving issues efficiently. Good written and verbal English skills are required.
The successful candidate will be part of a team that works together to resolve customer issues, primarily related to Spare parts orders across the EMEA region. Effective communication is essential, using ticketing systems and online meetings to ensure timely resolution.
- Identify shortage parts on outstanding sales orders and follow up with suppliers.
- Monitor KPI levels and take actions to improve the level of outstanding sales orders.
- Create stock transfer orders within the network to secure availability for customer orders.
- Handle return requests raised to the team.
- Prepare regular or on-request reports and analyses.
- Organize and lead meetings with affiliates to ensure fluent supply of parts and solve issues if they occur.
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