WMS Support Manager

7 dni temu


Warszawa, Mazovia, Polska Blue Yonder Pełny etat

WMS Support Manager - Technical Lead

Key Responsibilities:

• Acts as escalation management.

• Acts as key resource and liaison to all other JDA departments as well as customers.

• Builds customer relationships by communicating the value of Support Services in order to build long term trust.

• Communicates support guidelines, processes and systems.

• Conducts strategic planning, including use of metrics and interaction with Team Leaders and other groups to help identify opportunities for improving processes and procedures.

• Ensures best practices are employed. Gathers and disseminates information on department and company operational guidelines.

• Interacts directly with customers to resolve conflicts and issues, to improve and maintain positive relationships.

• Leads by example: inspires team to excel, promotes teamwork and high morale.

• Maintains customer confidence and helps to set or adjust expectations.

• Maintains interactions with SIG community.

• Manages revenue by working with customers on contract negotiation, and lending assistance to other internal teams in collections in order to prevent maintenance attrition and loss.

• Plans for succession and development of team by mentoring Team Leaders and analysts to provide guidance for development and improvement.

• Tracks team operational efficiency and effectiveness.


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