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Field Service Manager Technical Lead

1 tydzień temu


Łódź, Łódź Voivodeship, Polska Gravet Pełny etat
About Us

Gravet Consulting Sp. z o. o. is a recruitment and HR services company focused on placing management and expert-level posts. We have been cooperating with top players on the market for over 20 years, providing quality solutions in recruitment and HR management.

We are currently seeking a Field Engineering Manager for our international client, a leading global supplier of parts for vehicles used in agricultural, production, and construction industries.

Your Mission:

  • Troubleshoot technical issues and quality problems applying solutions to address problems that arise.
  • Write reports to outline these issues and work with other departments proposing and finding appropriate advice.

You Will Be Responsible For:

  • Defining warranty policies and establishing guidelines for claim management and claim handling.
  • Providing technical support to local sales teams on specific problems related to products and applications.
  • Organizing trainings and internal documentation.

Requirements:

  • Minimum 5 years of experience in a field engineering position or technical role in the tire or automotive industry.
  • Strong communication and customer service skills, including fluency in English (B2 level) and Polish.
  • Ability to identify problem root causes, propose solutions, and resolve conflicts positively.
  • Availability for frequent business trips abroad and a Master's degree in technical/scientific areas (or bachelor's degree in the same area).

What We Offer:

  • Stable employment based on a full-time job contract.
  • Benefits: PPK, Benefit sport card + medical tests.
  • Tools: company car, personal computer, mobile phone.
  • Opportunity for professional growth in an international environment.