Operations Manager

1 dzień temu

Kraków, Lesser Poland Zurich Insurance Company Pełny etat
Job Title: Operations Manager

About the Role:

Zurich Insurance Company is seeking an experienced Operations Manager to join our team in Krakow, Poland. As an Operations Manager, you will be responsible for managing a team of highly skilled professionals, directing selection, technical training, and career development of their teams. You will also be responsible for administrating and directing operations to provide prompt, accurate, and dependable service to customers.

Key Responsibilities:

  • Manage a team of employees, directing selection, technical training, and career development of their teams.
  • Administrate and direct operations to provide prompt, accurate, and dependable service to customers.
  • Identify opportunities and risks associated with changes in internal and external environments by developing and implementing short-term and long-term operational goals.
  • Drive the implementation of operational and change projects for a function or business area to deliver defined objectives with allocated resources and in timescales typically of less than one year.
  • Monitor and review the performance and behavior of team members and take action to ensure compliance with the company's risk and compliance policy and codes of conduct.

Requirements:

  • A proven track record in Operational Management, Risk Management, and Service Delivery.
  • An energy to positively manage and help develop a highly motivated team of SMEs.
  • Extremely organized, able to multitask, delegate, get the very best out of people, effective prioritization skills with a clear view and understanding of the bigger picture.
  • Proactive identification of issues, proven problem-solving skills with effective resolution outcomes.
  • Solution-oriented and strategic thinking to successfully deliver the desired outcome.
  • Experience in a complex and challenging environment (i.e., large organizations).
  • Ability to deliver effective management information and reporting.
  • Experience in Financial Crime Detection Systems, and an understanding of Sanctions and Anti Money Laundering.
  • Fluent written and spoken English is essential.

We Offer:

  • Real-life opportunities to develop and grow with us and contribute to the world around us.
  • Competitive salaries, language allowance, and an employee benefits package that includes, among others, medical insurance, life insurance, and sport-card.
  • Annual bonus depending on company annual results and individual performance.
  • Wide range of learning programs and personal development opportunities also including possibility to apply for up to 80% of educational trainings reimbursement.
  • Referral awards.
  • Onsite fitness trainings.
  • Fresh fruits at the office.
  • Possibility to work from home.
  • Nice and friendly atmosphere.

About Us:

Zurich Insurance Company is one of the world's leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. We are committed to creating value for all our stakeholders on some of their deepest challenges, including climate change, a changing world of work, and a digital society. Sustainability is a strategic priority for Zurich, and it is our ambition to be known as one of the most responsible and impactful businesses in the world.

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