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IT Service Manager and IT Operations Leader

1 miesiąc temu

Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

We are seeking a skilled IT Service Manager and IT Operations Leader to join our Global Operations and Automation team in Kraków. This role is responsible for delivering high-quality IT services, managing service level agreements (SLAs), and ensuring the continuity of critical business systems.

As an IT Service Manager, you will be responsible for:

  • Service Management: Providing expertise in Service Management, supporting best practices and quality standards in Service Management across multiple disciplines.
  • Service Ownership: Acting as the point of contact and support for IT services, ensuring alignment with ITIL Service Lifecycle phases: Strategy, Design, Transition, Operation, and Improvement.

This role requires strong analytical and lateral thinking abilities, proficiency in English communication skills, both verbal and written, and experience in IT Service Management with solid knowledge of ITIL methodologies.

The ideal candidate will have:

  • Strong technical skills: Experience with ServiceNow and basic understanding of IT systems and operational environments.
  • Excellent communication skills: Ability to build strong relationships with business users and management in supported sites.
  • Adaptability and flexibility: Comfortable with change and willing to adapt to new technologies and processes.

The estimated salary for this position is 160PLN/hour - 180 PLN/hour.