Enterprise IT Service Delivery Manager

10 godzin temu


Kraków, Lesser Poland HSBC Technology Poland Pełny etat

Collateral Platform plays a crucial role in the bank's regulatory framework, enabling daily margining functions and risk management across thousands of HSBC clients globally.

We are seeking an experienced System Engineer to join our team in HSBC Technology Poland, supporting the investment banking division.

The ideal candidate will possess good knowledge of ITIL methodologies, specifically in Service Level Management, Service Continuity, Information Security Management, Change, Incident & Problem management.

A strong understanding of HSBC Service Management and Governance processes and tools used in risk & control management is essential. The successful candidate will be able to build and maintain strong relationships with stakeholders and colleagues, communicate effectively in English (written & spoken), and collaborate positively with the team.

Key Responsibilities:

  • Manage control of assigned services, including NFRs, Risks, and cloud controls.
  • Support planning of service requirements, such as Evergreening, capacity upgrades, and DR tests.
  • Be a key contact and escalation point for requests related to service information, review, and remediation of external and internal audits.

Requirements:

  • ITIL certification
  • Excellent communication skills

We offer a competitive salary of $93,150 per annum, depending on experience, as well as additional benefits such as a training budget, private healthcare, and international projects opportunities.

Our Company Values Include:

  • Flat structure
  • International environment
  • Small teams
  • Employee referral bonus

HSBC Technology Poland offers a collaborative work environment with opportunities for career growth and professional development.


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