Chief Service Delivery Operations Manager

2 tygodni temu


Warszawa, Polska Vector Synergy Pełny etat
Chief Service Delivery Operations Manager

We are seeking a highly skilled professional to drive service delivery excellence and contribute directly to the growth and success of our company.

This role offers an exciting opportunity to develop strong client relationships, deliver high-quality consultancy services, and take ownership of project performance.

  • Main Responsibilities:
  • Ensure efficient and cost-effective delivery of consultancy services, meeting and exceeding client expectations, while analyzing key performance indicators (KPIs) and optimizing processes.
  • Develop and maintain long-term relationships with clients through regular on-site visits and active listening, as well as identify areas for improvement and implement necessary changes.
  • Negotiate contracts and expand the portfolio of services provided based on client feedback and evolving needs.

About Us: As a NATO Prime IT Partner with 14+ years of experience in cyber defence and IT services, we work with organizations such as NCIA, the EU, and companies in defense, critical infrastructure, and BFSI industries.

Our Offer: We provide a fully employment contract or B2B contract, remote or hybrid work model, private health care fully paid by the company, co-financing for MultiSport sports card, opportunity to travel, group life insurance, training budget of 1000 PLN every 6 months, weekly massages at the office, and English lessons.



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