Technical Solutions Expert

2 tygodni temu

Kraków, Lesser Poland Zendesk Pełny etat

Job Description

The Technical Solutions Expert at Zendesk is responsible for driving customer happiness by proactively managing and delivering technical information to our customers online, and via virtual meetings. This role requires a strong technical background and excellent communication skills to convince customer executives of the technical merits of our software solution.

Key Responsibilities

  • Develop and maintain a deep understanding of our software solution and its applications.
  • Work closely with Sales to be the technical bridge between our Sales Representatives and their prospects.
  • Take ownership of the prime technical relationship with our prospects to drive customer happiness.

Requirements

  • 5-8 years of related experience and a minimum of 3 years of software pre-sales experience.
  • Good interpersonal, communication, persuasion, presentation and writing skills.
  • Experience scoping, leading and executing customer pilots and Proof of Concepts.
  • Basic knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Bilingual proficiency in English and one of: German, French, Spanish, or Italian.
  • Flexible and agile approach, open to working in a dynamic environment with multiple roles.
  • Bachelor's degree is a requirement; graduate degree is a plus.

Desired Skills

  • Previous consulting experience implementing enterprise class software solutions.
  • Knowledge of topics such as Customer Service software, Employee Experience, ITSM.
  • AI, Telephony (CTI), Business Intelligence, Integrations, REST APIs, Middleware.
  • Call Center Experience is a huge plus.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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