Technical Solutions Expert
4 tygodni temu
Technical Expertise:
- Provide technical guidance to global Cisco customers and partners.
- Collaborate with customers to resolve complex technical issues.
- Engage in cross-technology collaborations to address issues in multi-vendor network environments.
- Contribute to Cisco's knowledge base and troubleshooting guides.
- Work with engineering teams to improve product quality by identifying and submitting software defects.
Requirements:
- Three or more years of experience in technical support for networking and network security.
- Technical knowledge equivalent to CCNP level, with a focus on networking and network security.
- Knowledge of Network Access Control (NAC) or Cisco Identity Services Engine (ISE) is a plus.
- Strong troubleshooting skills, including analysis of logs and data.
- Foundation in Linux/UNIX command line tools and environment.
- Proficient in English, written and spoken.
Preferred Skills:
- Advanced Linux skills, Windows troubleshooting.
- Scripting languages.
- Relevant industry certification.
- Experience configuring and troubleshooting Cisco Security Products.
- Presentation and training skills.
Development Opportunities:
- Grow your technical and soft skills.
- Present at Cisco Live and partner meetings.
- Support in pursuing Cisco Certification.
- Contribute to Cisco intellectual capital.
- Mentoring and coaching.
- Becoming a Subject Matter Expert.
- Giving back to the community through charity events.
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