Technical Solutions Expert

4 tygodni temu


Kraków, Lesser Poland Cisco Pełny etat

Technical Expertise:

  • Provide technical guidance to global Cisco customers and partners.
  • Collaborate with customers to resolve complex technical issues.
  • Engage in cross-technology collaborations to address issues in multi-vendor network environments.
  • Contribute to Cisco's knowledge base and troubleshooting guides.
  • Work with engineering teams to improve product quality by identifying and submitting software defects.

Requirements:

  • Three or more years of experience in technical support for networking and network security.
  • Technical knowledge equivalent to CCNP level, with a focus on networking and network security.
  • Knowledge of Network Access Control (NAC) or Cisco Identity Services Engine (ISE) is a plus.
  • Strong troubleshooting skills, including analysis of logs and data.
  • Foundation in Linux/UNIX command line tools and environment.
  • Proficient in English, written and spoken.

Preferred Skills:

  • Advanced Linux skills, Windows troubleshooting.
  • Scripting languages.
  • Relevant industry certification.
  • Experience configuring and troubleshooting Cisco Security Products.
  • Presentation and training skills.

Development Opportunities:

  • Grow your technical and soft skills.
  • Present at Cisco Live and partner meetings.
  • Support in pursuing Cisco Certification.
  • Contribute to Cisco intellectual capital.
  • Mentoring and coaching.
  • Becoming a Subject Matter Expert.
  • Giving back to the community through charity events.


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