Technical Solutions Expert
22 godzin temu
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. We power billions of conversations with brands you know and love.
About the RoleWe are seeking a Technical Solutions Expert to join our team. As a key member of our sales cycle, you will be responsible for all technical, solution, and competitive aspects. You will work in conjunction with Sales to be the technical bridge between our Representatives and their prospects.
Key Responsibilities- You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers online, and via virtual meetings.
- You will scope, lead, and execute customer pilots and Proof of Concepts, utilizing your technical expertise and problem-solving skills.
- You will use your superior solution scoping abilities to influence new product development and deliver business requirements with technical solutions.
- A minimum of 5-8 years of related experience, including 3 years of software pre-sales experience.
- Outstanding interpersonal, communication, persuasion, presentation, and writing skills.
- Basic knowledge of web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.
- Bachelor's degree is required; graduate degree is a plus.
We offer a competitive salary, ranging from $80,000 to $120,000 per year, depending on location and experience. Our hybrid way of working provides flexibility and inclusivity, enabling you to purposefully come together in person and remotely.
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