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Technical Customer Support Specialist
1 tydzień temu
Company Overview:
Viking EMEA is a leading company in the industry, with a strong presence in the Hungarian and Eastern European markets. Our team is dedicated to providing exceptional customer service and support.
Salary and Benefits:
We offer a competitive compensation package that recognizes your expertise and dedication. Plus, enjoy the added perk of exciting work travel opportunities that broaden your horizons and enrich your professional journey
Job Description:
Main Responsibilities:
- First point of contact for customers in the Hungarian and Eastern European regions
- Deliver exceptional customer service and support
- Enhance sales over the phone through commercial skills and technical knowledge
- Manage and follow up the end-to-end process, from product selection, quoting, sales order entry up to delivery of materials
Duties:
- Understand and convert customer requirements into product code
- Prepare and follow up quotes based on pricing guidelines
- Closely cooperate with the credit department to ensure reliable order fulfillment
- Process and follow up incoming orders
- Maximize sales by proactively providing customers with product and service information
- Liaise with replenishment teams and occasionally with suppliers in case of drop shipments
- Coordinate shipment to customers and liaise with the warehouse/cARRIER if necessary
Requirements and Qualifications:
Qualifications and Experience:
- 5+ years of experience in a commercial or customer service environment (ideally B-to-B)
- Technical background or experience
- Excellent administrative skills and some technical knowledge
- Ease with phone communication
- Excellent command of Polish and English
- Good knowledge and experience with IT tools (Office suite and modern ERP's)
- Strong verbal and written communication skills and good teamwork
Benefits:
We are not just a big company; we are a close-knit community that spans continents. As you contribute to impactful projects, you will experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family.
