Digital Identity Solutions Manager
6 dni temu
We are looking for a highly skilled and experienced professional to join our team as an IAM Practice Manager - Customer Experience. As a member of our team, you will be responsible for managing customer loyalty and adoption of our innovative services and products.
You will be working closely with our sales team to provide a strong customer-focused sales, orientation, and launch engagement process. The successful candidate will have excellent communication skills, including issue tracking, triaging, and crisis management.
Key Responsibilities- Serve as the primary point of contact for customers
- Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process
- Develop excellent relationships with customer's C-level executives
- Develop a deep understanding of customer's identity and access governance landscape and business challenges and advise on possible solutions delivered by our product
- Develop trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value
- Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also valuable
- Hands-on knowledge and experience in Identity and Access Management (IAM) and Security space
- Fluent in English and French
- Must have consulting experience from either a large/strategic consultancy or internal corporate consulting function
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