Trading Support and Advisory Expert
7 dni temu
We are a global leader in the financial services sector, seeking a Trading Support and Advisory Expert with a genuine interest in learning about financial markets and developing the necessary skills. The role involves providing top-notch trading support to our global client base, requiring a deep understanding of financial markets and their complexities.
As a Trading Support and Advisory Expert, you'll work closely with our global Financial Markets team, collaborating with colleagues from diverse backgrounds and regions. This entry-level position is ideal for those with strong interpersonal skills, seeking a dynamic and team-focused environment.
We operate a hybrid work model, allowing for flexibility and balance between office and remote work. Our office is located in Kraków, Poland, but you'll be part of a global team, collaborating with colleagues worldwide.
Main Responsibilities:
- Delivering first-class support to clients across various channels, including phone, email, web chat, WhatsApp, and social media, in both German and English;
- Addressing client queries on our products and platforms;
- Solving trade-related issues and disputes;
- Executing trades for clients over the phone after receiving relevant training; we don't provide trading advice;
- Providing technical assistance to clients using our front-end platforms and chart packages;
- Conducting audits and administrative tasks for clients;
- Participating in and leading local and international projects or initiatives.
Essential Qualifications:
- Background in finance, economics, or a related field, or relevant experience in a financial or banking environment, or client-facing roles;
- Degree-level education;
- Fluency in primary support languages: German (written and spoken);
- Proficiency in English (verbal and written);
- Exceptional interpersonal and communication skills;
- Logical and analytical thinking;
- Basic math skills, especially mental arithmetic;
- Strong organisational and time management skills;
- Ability to learn quickly and handle pressure;
- MS Office literacy.
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