Trading Services Analyst

4 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat

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Trading Services Analyst (French), Krakow

Client: IG Group

Location: Krakow, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: e72867323c00

Job Views: 38

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

Trading Services Analyst (French)

We are a global leader in the financial services industry and a FTSE company currently recruiting for a Trading Services Analyst with a genuine interest in learning more about the financial markets. We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

As a Trading Services Analyst, your role will be to help deliver world-class and industry-leading support to our global client base. We're looking for people with a passion for providing excellent client service and who have an interest in learning more about financial markets.

This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. You're also well suited for the role if you have previous client services experience, and thrive on interacting and assisting clients with a wide range of queries.

What you will do:

Your scope of duties will be focused on:

  • Providing front line support to our clients across phone, email, web chat and social media
  • Answering queries from our client base on all of our products and platforms
  • Resolving trade queries and disputes
  • Dealing and executing trades for our clients over the phone (after relevant training) - this is execution-only dealing (we do not give any trading advice)
  • Providing clients with technical support with our front-end platforms and chart packages
  • Conducting audit checks and client administration tasks
  • Participating in and running various local and international projects or initiatives.

What you'll need for this role:

You don't need a background in finance to apply although this is highly desirable. What you will need is a genuine interest in working in financial markets and client services, along with motivation levels as impressive as your aptitude for numbers and attention to detail – plus:

  • Fluency in primary support languages: French (written and spoken)
  • Fluent competency in English (verbal and written)
  • Excellent interpersonal and communication skills
  • A logical and analytical approach to problem solving
  • Confidence to employ basic maths skills, particularly mental arithmetic
  • Strong organisational and time management skills
  • Ability to work under pressure
  • Literacy in MS Office
  • Experience of working within a financial or banking environment, or experience of working in a client servicing team or sales
  • Good working knowledge of any additional European language would be a distinct advantage.

The perks:

It really is more than a job. We'll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on:

  • Home office equipment reimbursement
  • Private medical cover for you and your family/partner (Medicover)
  • Life insurance (Generali)
  • Employee-led networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture
  • Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
  • Well-being events as well as Employee Assistance Programme
  • Summer picnic, New Year party and other social events
  • Additional days off a year - to celebrate your Birthday and for voluntary work

Where you'll work:

We follow a hybrid working model; we reckon it's the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

While your office will be in Kraków, Poland, you'll be working with our global Trading Services team, located around the world in London, Chicago, Melbourne, Johannesburg, Singapore, Dubai, and Bangalore.

#J-18808-Ljbffr

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