Trading Services Analyst

4 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat
Trading Services Analyst (German), Krakow

Client: IG Group

Location: Krakow, Poland

About the Job

We are a global leader in the financial services industry and a FTSE company currently recruiting for a Trading Services Analyst with a genuine interest in learning more about the financial markets. We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. You're also well suited for the role if you have previous client services experience, and thrive on interacting and assisting clients with a wide range of queries.

Key Responsibilities:
  • Providing front line support to our clients across phone, email, web chat and social media
  • Answering queries from our client base on all of our products and platforms
  • Resolving trade queries and disputes
  • Dealing and executing trades for our clients over the phone (after relevant training) - this is execution-only dealing (we do not give any trading advice)
  • Providing clients with technical support with our front-end platforms and chart packages
  • Conducting audit checks and client administration tasks
  • Participating in and running various local and international projects or initiatives
Requirements:
  • Genuine interest in working in financial markets and client services
  • Motivation levels as impressive as your aptitude for numbers and attention to detail
  • Fluency in primary support languages: German (written and spoken)
  • Fluent competency in English (verbal and written)
  • Excellent interpersonal and communication skills
  • A logical and analytical approach to problem solving
  • Confidence to employ basic maths skills, particularly mental arithmetic
  • Strong organisational and time management skills
  • Ability to work under pressure
  • Literacy in MS Office
  • Experience of working within a financial or banking environment, or experience of working in a client servicing team or sales
The Benefits:
  • Home office equipment reimbursement
  • Private medical cover for you and your family/partner (Medicover)
  • Life insurance (Generali)
  • Employee-led LGBTQ+, Women's, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture
  • Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
  • Well-being events as well as Employee Assistance Programme
  • Summer picnic, New Year party and other social events
  • Additional days off a year - to celebrate your Birthday and for voluntary work
  • App-based parking spots booking system
  • Stretching sessions
Working Arrangements:

We follow a hybrid working model; we reckon it's the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you'll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

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