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Customer Success Associate
1 tydzień temu
We are seeking a highly skilled and motivated Customer Success Specialist to join our team. The successful candidate will be responsible for improving adoption and usage of our company's products, maintaining revenue growth targets, and providing excellent customer support.
Key Responsibilities- Provide first and second-level customer support through various communication channels.
- Interact closely with Level 3 and Level 4 support teams in a Follow the Sun environment.
- Maintain client retention goals by ensuring timely issue resolution and proactive engagement.
- Develop and maintain industry knowledge training programs for internal teams.
Requirements
- A minimum of 3 years of experience as a customer service agent in a level 1 call center, preferably supporting 24/7 Software-as-a-Service solutions in the international hotel, travel, or hospitality space.
- Strong analytical, organizational, communication, and people skills required.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Ability to adapt quickly to new technologies, products, and procedures.
