Helpdesk Professional

6 dni temu


Warszawa, Mazovia, Polska TransPerfect Pełny etat

An exciting opportunity awaits a skilled professional to work full-time in our Warsaw office as a Help Desk / IT Support Desktop Specialist.

This role is designed for individuals with 0 to 2 years of experience, providing exposure to an enterprise-computing environment.

The successful candidate will possess good technical troubleshooting skills and exceptional non-technical communication skills, both written and oral.

This position is based in Warsaw, and applicants are requested to submit their CV in English.

Key Responsibilities:
  1. Installation and support of PC and Apple hardware and software, including peripheral devices.
  2. Receipt and response to incoming calls and emails regarding workstation and peripheral performance and use requests.
  3. On-site analysis, diagnosis, and resolution of workstation and peripheral problems, recommending corrective hardware and software solutions.
  4. Compliance with procedures for logging, reporting, and monitoring help desk requests.
  5. User satisfaction creation through timely follow-up, strong technical skills, and good customer communication.

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