Service Desk Specialist

2 tygodni temu


Krakow, Polska Capgemini Polska Pełny etat
Job Description

As a Service Desk Analyst with Capgemini Polska, you will be responsible for delivering exceptional service and support to our end-users. Your primary goal will be to resolve technical issues efficiently, ensuring minimal disruption to our clients' operations.

Key Responsibilities:
  • Provide timely and effective support to end-users via remote connection or over the Internet.
  • Monitor the Service Desk queue and process tickets based on priority.
  • Gather customer information, diagnose issues, and resolve technical problems related to internet connectivity, email clients, and other software.
  • Escalate priority issues according to Client specifications.
  • Register incidents and Service Requests in the ITSM Tool and track progress throughout the lifecycle.
Requirements:
  • Proficiency in Portuguese and English (B2 level or higher).
  • Strong motivation to learn IT and start a career in this field.
  • Flexibility to work in shifts (24x5).
What We Offer:
  • Practical benefits, including private medical care, life insurance, and access to our NAIS benefit platform.
  • Hybrid working model, allowing you to work from a modern office or remotely.
  • Early support through Buddy Programs, enabling you to learn alongside experts.
  • Access to over 70 training tracks with certification opportunities.

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