Service Desk Analyst
2 tygodni temu
IG Group is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical support and resolving issues in a timely and professional manner.
Key Responsibilities- Triage and resolve technical issues via phone, email, and ticketing system
- Provide technical support for desktop and laptop hardware, software, and peripherals
- Collaborate with internal teams to resolve complex technical issues
- Document and track technical issues and resolutions
- Stay up-to-date with new technologies and trends in the IT industry
- 2+ years of experience in a technical support role
- Strong technical knowledge of desktop and laptop hardware, software, and peripherals
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and troubleshooting skills
IG Group offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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