Service Desk Analyst

2 tygodni temu


Krakow, Polska myGwork Pełny etat
About the Role

IG Group is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the first point of contact for end-users, providing technical support and resolving issues in a timely and professional manner.

Key Responsibilities
  • Triage and resolve technical issues via phone, email, and ticketing system
  • Provide technical support for desktop and laptop hardware, software, and peripherals
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with new technologies and trends in the IT industry
Requirements
  • 2+ years of experience in a technical support role
  • Strong technical knowledge of desktop and laptop hardware, software, and peripherals
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and troubleshooting skills
What We Offer

IG Group offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.


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