Business Solutions Analyst

JTI Poland is a part of Japan Tobacco International, a leading international tobacco company. We operate in 130 countries, employ over 46,000 people worldwide, and have a product portfolio that includes world-renowned brands like Camel, LD, Winston, and Logic. In Poland, we have over 2,300 employees and are the 3rd player in the tobacco industry. Since 2007, we have been the fastest-growing tobacco company, with our market share more than quadrupling and our production volume growing over 10 times.

Our business is not just about business; it's about our people. Their talent, potential, and growth are what drive our success. That's why we are one of the Top Employers in Poland, ranked in the highest positions every year since 2010. In 2017, 2019, and 2020, we took 1st place. We have also been recognized with the esteemed Friendly Workplace title, confirming our commitment to creating a friendly atmosphere and taking care of our employees' wellbeing.

The primary objective of this position is to serve as the primary liaison for the IT user community within the home location. This involves conducting initial assessments of technology requirements for respective business functions, collaborating with business power users to ensure that all initiatives support the Factory's growth and the Delivery/Deployment program's success objectives. The role requires providing necessary support for business requirements analysis and solution evaluation, while complying with JTI's IT and Corporate governance standards.

Business Relationship Management:
• Develop a strong relationship with the business community, Delivery & Deployment Program teammates, and other D&IT teams, leveraging business process knowledge to drive the assessment of specific technology requirements.
• Communicate findings to the IT Business Solutions Manager/Cluster Lead/Program Lead to ensure alignment with established priorities and to aid in formulating the right solution strategy for the Factory/Program and managing the demand for IT solutions and services.
• Provide effective communication to relevant parties.

Cluster Delivery:
• Conduct demands analysis for home location/cluster.
• Provide project support and Change Management support for local applications and assistance with global projects delivery for Factory/Cluster scope.
• Maintain and support local applications and local instances of global Applications.
• Serve as an IT SME for local/cluster GSC departments.
• Manage vendors, Security, Business Continuity, Compliance, and Governance in home location.

Delivery/Deployment Programs participation:
• Specialize in at least one global Solution-Delivery.
• Implement strategic Must-Do's across GSC factories.
• Deliver expert services (D&A, UX, GSC-specific solutions) among all GSC factories.
• Design and deliver scalable/global program solutions across factories in collaboration with respective BTS and other D&IT teams.
• Collaborate with BTS team to ensure key Global GSC IT Solutions are maintained and supported properly for stable service.
• Realize synergies and define applicable program standards for Factory IT.
• Continue Business Application support and maintenance for local applications.

Security, Business Continuity, Compliance, and Governance:
• Partner with the IT user community to stay up-to-date on business initiatives requiring technology implementation, ensuring IT is involved from the initial stage.
• Monitor compliance of IT solution implementation projects vis-a-vis IT standards, policies, and procedures, and applicable J-Sox and IT risk controls.
• Contribute to the management of regular activities, including review, testing, and back-up resource planning.
• Assist in evaluating the feasibility of leveraging existing solutions to optimize expected benefits and total cost of ownership.
• Provide necessary support to evaluate the IT cost impact of solution(s) to be implemented, including comparative cost-benefit analysis.
• Provide project budgeting support, ensuring compliance with JTI operating guidelines, policies, and procedures.
• Assist Business Solutions Manager/Cluster Lead/Program Lead in planning and execution of the IT AP/SP budgets (for Business Applications' systems/services) and any adjustments through budget process.

Other:
• Establish effective working relationships with all internal IT Service providers.
• Provide necessary support to select qualified 3rd-party IT suppliers for solution delivery.
• Coordinate relevant procurement and billing-related tasks, ensuring adherence to Operating Guidelines, policies, and procedures, and J-Sox controls.
• Provide feedback on supplier performance.

• University Degree in Computer Science or similar technical background.
• 2+ years of experience in the IT discipline.
• Preferred background of employment experience in multinational companies.
• Preferred background with knowledge of business and related IT Solutions in the FMCG industry – Distribution/Supply Chain/Manufacturing.
• Experience in at least one area: Business Analysis/Applications Development/Project Management.
• Additional benefit if candidate worked with D&A, UX, and Microsoft Power Platform tools and frameworks, providing examples of delivered solutions.
• Experience with administration support (payments, contracts management, organization of activities, vendor management, etc.).
• Good communication skills and fluent English.